Why Take Part?
There are few departments in an online casino more important than the customer support service. Being the extended arm of the casino operator which does all the communication with the customers, it is the job of the customer support division to keep the face of the company and make sure players are content and satisfied.
Not all casino players are experienced and knowledgeable about all the intricacies of gaming. For example, can no deposit bonus be used to play jackpot slots and will you be allowed to keep your winnings if you do happen to hit big? This is a huge deal, of course, and sometimes it can be hard to locate on the site. A customer support needs to be prepared for these types of questions and ready to answer them time and time again – because it is important for us players to know this!
This is why we believe one of our awards surely has to go to the casino operator with the best customer support department out there. We want you to help us using your experience with various casino operators, to reach a realistic and honest decision as to the best customer support in the online casino industry.
Cast your votes for the best online casino customer support and help us in our process of choosing the best online casino on the internet. Your vote will surely go a long way toward making your favorite casino the champion in this category.
We want to award the casinos and our users alike. Make sure you cast your votes and we will award you with five Points for every new vote you cast. Once you cast all votes, you will receive a substantial number of points and the more you collect the bigger and more important name you will become in our community.
How To Cast Your Votes
There are multiple elements to the quality of a customer support department. We want to award the online casino whose customer support is available, quick and efficient. This is why we call upon you to determine the quality of the customer support departments of various casino operators based on these elements:
Service Methods: No quality customer service can exist without multiple methods of contact. E-mail, telephone and live chat options should exist if a casino operator is to truly offer a full service. If some of these are missing, are the others enough to compensate for the lack?
Service Speed: Probably the most frustrating thing that can happen at an online casino is having an issue and having to wait for hours or days to hear back from the customer supports. Surely, the best customer support department is one that can be reached within minutes through live support options such as Live Chat and telephone support.
Service Quality: So the casino is easy enough to reach, but were the agents actually helpful? How difficult is it to convey your issue and get it solved? Best customer support agents can solve all your issues within minutes or refer you to someone else who can without much delay.
Best customer support is available for you around the clock
Language Skills: This may sound a bit judgmental, but it’s really not. We want support from people who can understand us. Nothing is more frustrating than having an agent not understand a word you are saying. Good customer support department consists of native speakers or at least highly trained foreigners who speak your language as well as their own.
Phone Charges: So the casino is being extremely slow and now I must pay to call them about it? I don’t think so… The best casinos out there offer their customers, especially the high value ones, toll free telephone numbers which allow you to contact the casino without having to pay for it.
Don’t cast your vote before you examine all of these aspects. After all, your vote is valuable and it will help us determine who gets our seal for best customer support in 2017. If you have had experiences with particular casinos’ customer support departments, let us know which of them you believe is the absolute best in support and provides the best game offer and we will award you for it!
The Voting Process
We want to show you that we appreciate your participation in our community, so every time you cast a vote for one of the awards categories here at Casino Cowboy, you will receive five Points. If you change your mind, you can always change your vote, but you will receive no further points. Thank you for your participation in selecting the best Casino Customer Support Department of 2017!