32Red Casino Review: Ratings By Real Customers
The 32Red brand is an impressive online casino destination, having been around since 2002. The casino has a well grounded 14 years of operation, which speaks bounds about the longevity and strength of its foundation to date. 32Red Casino is licensed in the UK and Gibraltar making it one of the safest casinos to play at. Furthermore, the casino is a distinctly British company, and publicly trades shares on the London Stock Exchange. 32Red Casino is part of the 32Red PLC Group which is the parent company operating brand additions such as 32Red Poker Room, 32Red Bingo, 32Red Sport and the most recent addition, Roxy Palace.
The casino boasts over 550 games, exciting sports games selections, poker and bingo options along with enticing bonuses and a proven track record. 32Red Casino is known for its stellar customer service, fast payouts, good selection of payment methods and has recently won the EGR “Innovation in RNG casino software 2013” and “Highly Commended Live casino supplier of the year 2013” awards. With the above stated facts, it’s not hard to find reasons for players to not flock to 32Red Casino.
- Sports, Bingo and Poker
- Over 550 Casino Games
- Download and Browser Play Options
- 24/7 Support
Pros & Cons
- Impressive Track Record
- Massive Game Selection
- Lucrative Bonuses
- Fast Banking Options
- Multiple Languages
- Great Loyalty Program
- Limited Countries Accepted
|1. Rating Bonus||7/10 Points|
|2. Rating Environment||10/10 Points|
|3. Rating Games||9/10 Points|
|4. Rating Devices and Apps||9/10 Points|
|5. Rating Customer Service||10/10 Points|
|6. Rating Deposit and Payout||10/10 Points|
|7. Rating Security and Licensing||9/10 Points|
|8. Rating Limits and Payout||10/10 Points|
|9. Rating VIP||9/10 Points|
|10. Rating Additional Offer||10/10 Points|
|Result||= 93/100 Points|
1. Casino-BonusCasino Bonus: £10 No Deposit Bonus + a Bundle of Hot Promotions
As soon as players sign up with 32Red Casino, a reward of £10 free 32Red Casino no deposit bonus is credited to their accounts. Any of the casino games may be played with the 32Red Casino welcome bonus, but note that the maximum bet size will be reduced while this bonus is in play. Further to this, there is no special 32Red Casino promo code required in order to claim the welcome offer. The bonus is only available to UK players and is subject to a 50x playthrough requirement with a cap of £100 in payout value. When we decipher this, it means that players may only withdraw winnings that have been accumulated from the no deposit bonus up to £100. Also note that different games contribute a varying percentage to playthrough requirements. The following list shows the exact percentages for the different games and the weight they count toward meeting wagering requirements.
- Slots = 100%
- Table Poker games = 50%
- Roulette = 10%
- Blackjack 2%
- Other games = 0%
In addition to its welcome package, 32Red Casino offers a first deposit bonus where for every £10 a player deposits up to a total of £160 in bonus money may be claimed. During our 32Red Casino review, we found that the welcome 32Red Casino Deposit Bonus is subject to a 40x playthrough requirement with different games contributing a varying percentage to wagering requirements. The bonus is of course, only awarded once per household. Along with these bonuses, 32Red Casino offers “dish of the day” promotions as well as daily free-roll slot tournaments that are free to enter.
The operator scores slightly lower than other online casinos on its 32Red Casino test, as there are more lucrative welcome bonuses available with more relaxed playthrough requirements. To find bonuses that offer less stringent playthrough requirements, check out our casino bonus comparison.
Casino-EnvironmentCasino Environment: Premium Download and Browser Play Available
As part of our 32Red Casino rating, we have discovered that 32Red Casino has recently gone through a design upgrade and the result provides easy intuitive navigation along with great design aspects.
Casino Environment: Premium Download and Browser Play Available
The user experience at 32Red Casino is flawless as casino players may locate all the games directly from the home page, so therefore less time is wasted in finding any top games titles or favourites. Furthermore, the casino is available through a premium download or may be played straight from an internet browser with the instant play feature. The only real difference is the amount of games offered. The premium download has over 550 while the browser based casino has 346.
32Red Casino is peppered with quirky images and a friendly tone in communications. The site is smartly designed with bright tones of red, with its fonts displayed in white, which adds a friendly touch to the brand. Furthermore, in our 32Red Casino opinions, we believe that the online casino speaks to a fun, hip and playful group of players.
During our 32Red Casino test, it is noted that 32Red Casino at a snapshot, is a slick gaming site and their design lends itself to a speedy gaming experience. Games power up in a matter of seconds which makes it a great performer along with its easy navigation.
|Available Games||Slots, roulette games, Blackjack games, Video Poker Games|
|Special Games||I’m a Celebrity, Get Me Out of Here, Bridesmaids Slot, Hot as Hades|
|Minimum Requirements||Computers with Microsoft Windows operating system, the Mac OS X operating system.|
|Compatibility||Microsoft Windows 98 or later, Adobe Flash Player 10 or later. All OS, app featuring Android version 4.4 or higher.|
|Live Games||Live Roulette, Live Blackjack, Live Baccarat, Live Casino Hold’em|
|Software Awards||EGR Innovation in RNG casino software 2013, Best Casino Group 2014, Best Customer Service Award 2014, Top Rated Casino The Best Casino of 2013, Best Casino Group 2013, Best Customer Service Award 2013|
3. Games OfferCasino Game Selection: Powered by Microgaming
32Red Casino has a massive selection of games, whether playing on the browser based casino, the premium download or the mobile offering where players are be sure to find the games they seek. The brand makes use of the leading software provider, Microgaming, and this successful partnership has resulted in an action packed offering of over 550 games along with additions within the bingo, sportsbetting and poker ranges.
With the Premium casino download, players will find the magnitude of the offering, the casino’s browser based games are great, though our 32Red Casino rating would suggest making the necessary download, it’s quick to install and gives player access to the totality of games.
On the other hand, A total selection of 346 games are available on the flash casino including slots (275), Featured slots (18), Jackpot Games (15), Live Casino (9), High limit (4), Roulette (9), Blackjack (26), Poker games (20) and Table Games (45). All these games are available to play at the click of a mouse, including great licensed slot games such as Game of Thrones and Jurassic Park.
For players who prefer gaming on the go, they may find that 32Red Casino has infused its mobile offering with over a hundred of their best games including slots, roulette and blackjack.
What’s more impressive is the narrator voice for the table games. The professional actress Patsy Kensit comes to life within the table games arena, which is sure to attract new and experience players according to our 32Red Casino opinions. The celebrity was the singer for the band Eighth Wonder and appeared in movies like Darkness Falling (2002), Things behind the sun (2001), Lethal Weapon 2 (1989) and The Great Gatsby (1974). Further to this, the ingenious move by 32Red Casino will add to the excitement of table games with a celebrity calling out the roulette numbers and dealing the cards on the blackjack tables.
With a huge range of games totalling over 550 on their premium casino download, we score 32Red Casino high on our casino test.
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4. Devices & AppsDevices & Apps: App available for IOS, Android and Windows devices
32Red Casino has an innovative mobile offering, where instantly playing is optimised for playing on the move. Players do not necessarily have to download the casino App; as the mobile casino is made available directly from device browsers, allowing tablet or smartphone users to navigate to 32Red Casino with ease.
For players who prefer the App version of 32Red Mobile, quick navigation to the Apple iTunes and Google Play stores will deliver the application for download in a matter of minutes or seconds.
The mobile casino comes with hot top titles like Thunderstruck II, Game of Thrones, Mega Moolah, Classic blackjack and European roulette.
5. Customer ServiceCustomer Service: Award Winning Support Team
The cornerstone of any successful company, particularly in the iGaming sector, is customer service and with 32Red Casino’s 14 years of operation, players can be sure the casino offers one of the friendliest and most helpful player support teams around.
32Red Casino offers support via three divisions namely; live chat, email at [email protected] and phone available 24/7. Another communications method which is perhaps outdated is to get hold of the customer service team via snail mail. 32Red Casino also has local support phone lines for UK at 0808 180 3232, making the cost of getting help more efficient.
The casino also provides a world class “Help Centre”, which is in our opinions, an advanced FAQ page where players should be able to find answers to any questions they may have.
6. Deposit & PayoutDeposits & Withdrawals at 32Red: All the Options
The casino has a complete range of banking options which include Debit and Credit cards, PayPal, Neteller, Skrill, ECOPayz, Entropay, Paysafe card and Wire Transfer.
Our 32Red Casino test review will explore each option separately to help decide which method works best.
32Red Casino guarantees processing within 24 hours for ease of use when transacting at its site. Withdrawal limits are also minimal with the maximum payout for a single 24-hour period transaction being £120,000 in the casino and £100,000 on the casino network. With so many banking options, multiple currencies accepted and quick processing time, 32Red Casino scores big on our casino test.
|Payment Method||Name||Deposit||Pay-out||Waiting Time|
|Credit Card||£10||£10 – £100000||3 -5 days|
|Debit Card||£10||£10 – £100000||3 -5 days|
|Neteller||£10||£10 – £100000||1 – 2 days|
|PayPal||£10||£10 – £100000||1 – 2 days|
|Click and Buy||£10||£10 – £100000||1 – 2 days|
|Skrill||£10||£10 – £100000||1 – 2 days|
|Ecopayz||£10||£10 – £100000||1 – 2 days|
|Click to Pay||£10||£10 – £100000||1 – 2 days|
|Entropay||£10||£10 – £100000||3 -5 days|
|Paysafecard||£10||Not Available||Not Available|
|Bank transfers||£10||£10 – £100000||Up to 7 days|
7. Security & LicensingSecurity & Licensing: Licensed in UK and Gibraltar
32Red Casino is licensed and regulated by both the UK Gambling Commission and the Government of Gibraltar. The casino holds a license in Gibraltar dating back to 2002 and is also a member of the Gibraltar Betting & Gaming Association. Furthermore, an important factor in assessing safety and regulation is the fact that the casino independently audited by eCOGRA, a regulatory authority that ensures fairness in terms of payout and online conduct.
Beyond extensive licensing and regulation, 32Red Casino makes use of the best technology to keep things safe as houses with the use of 128-bit SSL encryption as well as offering 3D Secure to make sure all transactions are protected.
32Red Casino promotes responsible gaming and works closely with GamCare to make sure all steps are taken to avoid problem gaming. The casino offers deposit limit options as well as “take a break” options to safeguard players. They also undertake age verification checks to ensure all players are of legal age.
8. Limits & PayoutLimits & Payout Margins: High Return to Player Stats
32Red Casino is audited by eCOGRA who makes the return to player statistics available and published as a link via the site in order for players to visibly gauge the most recent RTP rates.
Here’s a breakdown of what the eCogra certificate tells about 32Red Casino’s payouts:
- All Games: 97.07%
- Slot Games: 95.96%
- Table Games: 98.34%
- Poker Games: 97.38%
With an average of 97.07% return to player percentage published for public consumption, we rate 32Red Casino high in this regard.
9. VIP-ProgramVIP Program: 32Red Casino’s Club Rouge
Club Rouge is 32Red’s prestigious loyalty program, where players are invited to join the VIP Club based on their depositing behaviour at the casino. Players who manage to accrue Red Ruby loyalty points above the Platinum level are extended an invitation by one of the 32Red Casino VIP managers. Players who are lucky enough to be included in these illustrious ranks player will be privy to special promotions, additional loyalty points, customised playthrough requirements, gifts and exclusive offers.
Here are some highlights of 32Red Casino’s Club Rouge:
- Enhanced Deposit Bonuses
- Birthday Treats
- Membership Gifts
- Exclusive Promotions
- Personal Support Service
10. Additional OffersAdditional Offers: 32Red Sports, Bingo and Poker
The 32Red brand is loaded with great additional offers, namely sports betting, Bingo and Poker. This casino review will examine each of these offerings to see how they stack up
The bingo platform has a welcome offer of a £5 free no deposit bonus upon registration. Further to the 32Red Bingo Welcome bonus is a £32 first deposit bonus and an extra 25% re-deposit bonus. The site offers standard 90 ball Bingo with great chatting options and easy links to more slots and table games. The bingo site is equally as secure as 32Red’s casino offering with the same banking options and quick customer service.
The Sports betting offer is expansive, with a huge range of sports to bet on and exciting live play bets which is sure to appeal to the online sports fanatics. The sports betting offer is powered by Kambi and has enticing sign up offers which equates to a first deposit bonus of £10 free bet plus 10 free slot spins.
The poker room is available in instant play and downloadable formats. With 24/7 support and red hot welcome bonuses, the poker buffs are sure to flock to 32Red’s Poker offering. With a generous rake back program with up to 30% and weekly new player free rolls, 32Red Poker gets you in the game from the onset.
These additional offerings are all top class and have 32Red Casino scoring big on our casino test.
Our SummaryOur Conclusion: 32Red Casino Faultless All Round Offering
Based on the 32Red Casino review test, the only slight disadvantage the ratings reveal is the less than competitive welcome bonus in terms of wagering requirements, in comparison to some of the other online casinos offers. Yet, the casino manages to make up for this with other daily promotions, stellar customer service, fast payouts, good VIP structure and excellent user performance. Moreover, the casino is a fully secure destination and a company in good standing in the iGaming industry with a solid foundation dating back to 14 years. With more than decent return to player percentages, top class additional offers, instant play or download options, plenty of banking methods and award winning areas, our casino review can only but recommend 32Red Casino without hesitation.
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