Bet365 Casino Review: Ratings By Real Customers

Last updated & tested: 2020-06-28

Bet365 Casino is one of the most instantly recognisable online casinos in the world, thanks to its elegant mint green theme colour and eye-catching graphics. The casino is also one of the oldest in the industry, originally launched in 2001, making its long and largely trouble-free track record truly impressive.

The casino is part of the larger Bet365 Group, one of the largest online sportsbooks in the industry. The Bet365 Group are responsible for a plethora of world class online gaming destinations including Bet365 Poker, Bet365 Bingo and Bet365 Sport. All of which can be accessed with a single Bet365 account.

  • Impressive track record
  • Massive gaming selections
  • Outstanding design
  • Multiple gaming platforms

bet365 Casino won this CasinoCowboy Awards:

  • Best Live Casino 20182020
  • Best Casino Customer Service 20182020
  • Best MicroGaming Online Casino 20182020
  • Best Mobile Casino 20182020
  • Best Payout Casinos 20182020
  • Best Playtech Online Casino 20182020
  • Best Casino VIP Program 20182020
  • Worst Casino Design 20182020
  • Most Unfair Casino Conditions 20182020
  • Worst Online Casino 20182020

Pros & Cons

= 6 = 1
  • Single player account for all platforms
  • Multiple software providers
  • Live casino and mobile platforms
  • Comprehensive banking options
  • Fast payouts
  • Massive range of games and sports betting
  • USA players not allowed

Category Overview

1. Rating Bonus 2/10 Points
2. Rating Environment 2/10 Points
3. Rating Games 2/10 Points
4. Rating Devices and Apps 2/10 Points
5. Rating Customer Service 2/10 Points
6. Rating Deposit and Payout 2/10 Points
7. Rating Security and Licensing 2/10 Points
8. Rating Limits and Payout 2/10 Points
9. Rating VIP 2/10 Points
10. Rating Additional Offer 2/10 Points
Ergebnis = 20/100 Points

1. Casino-Bonus

in bet credit: Fair Offers for New Players

Bet365 Casino is offering all new players a cool 100% match on their first deposit up to 200 GBP with a minimum deposit of just 20 GBP with a special Bet365 bet credit code to get started.

The Bet365 welcome bet credit is designed exclusively for new players who sign up for a real money account. The offer effectively doubles their deposit, for example: if a player signs up and registers a new account, makes a minimum deposit of £20, the casino will add an additional £20 to the account, making a total of £40 in the bankroll.

Bet365 Casino 200 GBP Welcome Bonus for New Players! Bet365 Casino 200 GBP Welcome Bonus for New Players!

There are of course a few important terms and conditions that new players need to be aware of for the Bet365 Casino bet credit. The new player bet credit includes certain specific wagering requirements that need to be fulfilled within thirty days after receiving the bonus into the account.

If the wagering requirements of 20x the bet credit plus deposit amount are not fulfilled within the thirty day period, any funds held in the bet credit balance will be forfeited.  To locate bonuses that offer more favourable conditions to play your top games, check out our casino bonus comparison section.

bet365 Casino Bonus

  • in bet credit:100% up to £200 
  • Free Plays:No free plays
  • Available until:indefinite

Show Bonuscode: VIPBONUS Redeem Bonus

The offer is open to new players from Germany, Sweden, Austria and a number of other countries and territories within Europe as well as other parts of the world including Asia, Australia and New Zealand and parts of the Americas. However, it is important that players first consult the bonus terms and conditions as different countries/territories are subject to different wagering amounts. The 20 x wagering requirement is not standard. For a step-by-step walkthrough, please see our guide to the bet365 Casino bonus rules.

The relevant Bet365 Casino bet credit code must also be selected prior to your first deposit in order to validate the request for the bet credit offer. After signing up and receiving approval, select the Bet365 Promo Code: BONUS100 before making your deposit. The new player bonus is also available for mobile play and an additional mobile play bet credit is available for sports betting fans.

The mobile bet promotion will see the casino add a 100% bonus bet to your minimum bet of just £2. This offer, however, is limited to certain territories only including Germany, Austria, Denmark, Finland, Canada, New Zealand, Australia, Sweden, Switzerland, Spain and a few others. At this stage the casino operator does not offer any Bet365 Casino No bet credit bonus promotions.

Terms and conditions apply.

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Casino Environment: A Highly Efficient User Experience

The Bet365 Casino environment is sophisticated and designed to be as functional as it is aesthetically pleasing according to most opinions. The overall design theme utilizes predominantly darker coloursand shades which are less taxing on the eye, an important factor for prolonged casino gaming or sports betting.

Casino Environment: A Highly Efficient User Experience

During our Bet365 Casio review, we found that navigating around the casino as well as the sports betting sections to be smooth and fast, with all the information needed at any one time easily accessible. This impressive casino is available as a full download to your desktop as well as a fast and easy browser-based Flash casino.


Game selections are very well designed and laid out and scrolling through games, navigating through different sections and clicking on games can all be done with a few quick clicks, making the entire user experience pleasant and effortless.

Accessing important information such as your account information, banking information including bonus monies currently in your account such as any no deposit bonuses or additional promotional funds can be seen at a glance.

Furthermore the layout and theme of Bet365 Casino is smartly designed with minimal play on fonts and more focus on creative imagery, allowing players to play or navigate the site for hours on end.


As stated above, the casino performs relatively fast in terms of load times and games powering up. Jumping from one web page to another happens in a matter of seconds, even with other high spec programs running in the background. This is one of the sole reasons as to why Bet365 Casino scores high on our test.

Software DevelopersMicrogaming, IGT, WagerWorks, Boss Media, Electracade, Blueprint Gaming, Betsoft, WagerLogic, Quickspin, Realistic Games, NetEnt, NextGen Gaming, Cryptologic (WagerLogic), Playtech
Available GamesTable and Card games, Online Slots, Arcade Games, Video Poker
Special GamesGhost Rider, Thor, X-Men, Pink Panther, Blade, The Mummy
Minimum RequirementsComputers with Microsoft Windows operating system, the Mac OS X operating system.
CompatibilityMicrosoft Windows 98 or later, Adobe Flash Player 10 or later. All OS, app featuring Android version 4.4 or higher.
Live GamesVIP Roulette, Roulette Pro, Casino Hold’em, Unlimited Blackjack, standard Blackjack
Software AwardsWinner of eGaming Review’s Annual Power 50 for 2014, Won In-Play Sports Operator of the Year, Named Sports Betting Operator of the Year

3. Games Offer

Game Selection: What You Can Expect From Bet365 Casino

As one would expect from a brand like Bet365, gaming is top drawer and extensive. The casino uses multiple software providers, all with different specialties and strengths, resulting in a casino floor filled with only the best games in each category or style. Main software providers include:

  • Microgaming
  • IGT (WagerWorks)
  • Boss Media
  • Electracade
  • Blueprint Gaming
  • Betsoft
  • WagerLogic
  • Quickspin
  • Realistic Games
  • NetEnt
  • NextGen Gaming
  • Cryptologic (WagerLogic)
  • Playtech


The Bet365 Casino extensive games library! The Bet365 Casino extensive games library!

With so many different providers, all able to produce a variety of exceptional games, Bet365 is able to cover all of its bases and provide something interesting for all tastes and preferences. Slot games are well-represented with popular games including:

  • Progressive jackpot games: Beach Life, Deal or No Deal and Funky Fruits
  • 3 and 5 reel slots: Iron Man, Alchemists Lab, Frankie Dettori’s Magic 7and 8-Ball Slots
  • Table games: Multi-Wheel Roulette, European Roulette,Craps and Marvel Roulette
  • Card games: Blackjack ,Baccarat, Blackjack Surrender
  • Video poker: Jacks or Better MH,25-Line Aces or Faces,2 Ways Royal

There are over 300 games to choose from as well as a live casino, offering a variety of Roulette, Blackjack, Baccarat and Poker, all in HD live video streaming and with professional dealers and croupiers, offering real-time action. Our Bet365 Casino test of the live offering proved to be most satisfactory, with a smooth and immersive overall experience. Betting is fast and realistic and the entire live casino gaming platform is also interactive.

View by software

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  • ALLE
  • BetSoft
  • Cirsa
  • Elk Studios
  • IGT
  • Live Dealer
  • Merkur
  • Microgaming
  • NetEnt
  • NextGen Gaming
  • Novoline
  • Novomatic
  • Play'n Go
  • Playtech
  • Quickfire
  • Quickspin
  • Thunderkick
  • WMS Gaming
  • Yggdrasil

4. Devices & Apps

Casino Devices and Apps: Bet365 Casino on the Move

Bet365 offers extensive gaming action for those who like to take their casino gaming and sports betting with them wherever they go. The mobile app is primarily aimed at users of iOS 6 as well as most Android smartphone and tablet users, although most of the latest phones, regardless of the operating system, are compatible with Bet365 games.

Bet365 Mobile Casino on the go Bet365 Mobile Casino on the go

The apps can be downloaded from their respective app stores and a visit to Bet365 Casino’s mobile games page shows an impressive range of games as virtually the entire Flash casino is available on mobile along with a full range of functionality including banking, exclusive bet credit offers and a powerful mobile live sports betting platform.

5. Customer Service

Casino Customer Service: Inquiries Answered Around The Clock!
Live Chat Support

Bet365 Casino offers a comprehensive range of customer support services which are all also available 24-hours a day, seven days a week. For the sake of our full Bet365 Casino test, we tried all possible options. The call centre is staffed by friendly and highly competent Bet365 Casino customer care professionals who are able to answer any casino-related question or query quickly and efficiently.

There are several numbers for customer support including free call numbers for players in the UK by dialling 08000 288 365, 0800 7810 365 or 01782 684 757. Alternatively, Bet365 Casino players can also email customer services via [email protected] or use the Instant Chat service, both of which are available 24/7 and Instant Chat can be opened during games as well. The casino help page is also filled with useful FAQ information which is a good place to start and also a good place to learn more about the casino. VIP club members can also enjoy faster customer support along with personal casino management.

Corporation Information
Corporation Hillside (Gibraltar) Limited
CEO Denise Coates
Adress Unit 1.1, First Floor, Waterport Place, 2 Europort Avenue, Gibraltar
Email-Adress [email protected]
Phone-Number 08000 288 365

6. Deposit & Payout

Deposit and Payouts: Putting Money In or Taking It Out
Quick Payout
Safe & discrete
Certified & controlled

Knowing how to put funds into your player account is vital, even more so, is knowing how to withdraw your eventual winnings. Exploring banking options constitute a significant portion of our Bet365 Casino test and we have listed some of the brands most popular options for both depositing and withdrawing, along with estimated processing times and any additional fees associated with them.

Payment Method Name Deposit Pay-out Waiting Time
PayPal PayPal £10 – £5500 £10 – £5500 1 - 4 hours
Credit Card Credit Card £5 – £20000 £10 – £20000 1 – 3 business days
Paysafecard Paysafecard £5 – £770 £10 – £2200 24 hours
Neteller Neteller £10 – £37500 £10 – £37500 1 - 4 hours
Skrill Skrill £5 – £25000 £5 – £25000 1 - 4 hours
iDebit iDebit £10 – £1500 £10 – £1500 24 hours
Entropay Entropay £10 – £20000 £50 – £99999 24 hours
Bank Wire Bank Wire £10 – £100000 £25 – £100000 2 – 10 business days
Fast Bank Transfer Fast Bank Transfer £5 – £100000 Not available 1 – 3 business days
Cheque Cheque £100 – £50000 £100 – £50000 5 – 28 business days

7. Security & Licensing

Security & Licensing: Safe and Fair Gaming

Part of our extensive Bet365 Casino review involved taking a close look at how the casino performs in providing a safe and secure gaming environment.

Bet365 is not only one of the most high profile online gaming and betting destinations on the net, they are also one of the most secure. The brand features licensing and regulation from both the Gibraltar Licensing Authority and UK Gambling Authority as well as further regulation from the Gibraltar Gambling Commission.

The entire Bet365 website is secured through the latest SSL digital encryption services provided by Thawte SSL web server certificates. This ensures that all sensitive information including credit card and other payment details and private customer information remains 100% private and confidential. Bet365 also make use of Playtech’s formidable RNG software (Random Number Generator) to ensure absolute fairness with all games throughout the entire casino.

Bet365 customer care staff also undergoes special training to equip them with the skills to spot and deal with potential gambling addiction and the site also offers a variety of tools which allow players to self-manage their gambling habits on the site. Bet365 also employs sophisticated filtering systems to ensure that no one under the age of 18 is able to open an account with them.


EU-License from Gibraltar & certification from RGT, Gambleaware and Gamcare

Regulatory Authority
British Gambling Commission, Gibraltar Gambling Commissioner
License Nr
RGL number 077
Cryptographic Technique
128 bit SSL Encryption
Random Generator
Top5 Casinos with license
1. Place
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8. Limits & Payout

Limits and Payout Margins: Good Payouts

Bet365 offers one of the highest payout margins across its many different betting and gaming platforms, with an average of around 95% – 98% payout ratio and it depends on which part of the brand you are actively engaged in gambling on. The same can be said regarding minimum and maximum bets/wagers.

As far as the casino’s table games are concerned, the general minimum bet that you can make is £0.10 with maximum bets varying depending on the type of game being played, Poker, Roulette, Blackjack or Craps.

9. VIP-Program

VIP program: Increasing Your Casino Benefits at Bet365 Casino

The Bet365 Casino rewards program offers excellent benefits to both new players and existing ones. All new players are automatically registered with Bet365 Casinos loyalty program which means that they can start earning casino comp points from their very first wager.

New players are also entered into the bottom level of the VIP program which offers three distinct levels, bronze, silver and gold, in their respective orders. In order to move up to the silver level of the VIP club, players need to earn a minimum of 300,000 casino comp points and 1,000,000 com points to gain entry into the Bet365 gold VIP level.

While the bronze level of the VIP program only offers a few basic benefits including a higher comp point conversion rate, access to special weekly bet credit offers and special, tailor-made promotions based on wagering activities, the silver level offers much more.

Upon reaching silver level, players are immediately rewarded with £200 worth of bonus chips and can look forward to bigger match bet credit on a regular basis. Other benefits include an even higher comp point conversion rate, access to the casinos best bet credit offers as well as additional promotions based on your wagering activity.

Upon reaching the gold level, players will receive an immediate gift of £700 worth of casino bet credit chips. In order to maintain gold level status players will need to accrue a minimum of 5,000 comp points every three months.

Additional benefits include a custom bet credit template, a further increase in comp point conversion, access to an exclusive VIP account manager, gold level VIP promotions, prizes and giveaways and invitations to exclusive and select major sporting events including first class hospitality.

10. Additional Offers

Additional offers:  A comprehensive Sportsbook at Bet365

The Bet365 brand offers one of the most comprehensive online destinations for discerning lovers of all things related to sports betting and casino gaming. This veritable one-stop shop has the very best in gambling, offering the highest quality casino games and the most expansive platform into the exciting world of sports betting.

Before delving into Bet365’ sports betting side, it is worth noting that customers that sign up with the brand need only one account in order to unlock everything that Bet365 has to offer, including their mobile gaming platform, online bingo and poker sites and of course, their expansive sports betting platform.

Bet365 Sports Betting-Get Up to 200 GBP in Welcome Bonuses! Bet365 Sports Betting-Get Up to 200 GBP in Welcome Bonuses!

The Bet365 sports betting platform is incredibly impressive and offers a wide range of options for sports betting enthusiast to choose from. Live sports betting coverage includes live TV and radio feeds as well as real time updates on a variety of popular sporting codes including football, cricket, horse racing, greyhound racing, golf, tennis, rugby, swimming and much more.

All big matches and sporting tournaments are covered and punters are also able to jump in on events as they unfold, thanks to Bet365’s innovative In Play feature which allows the punter to make a bet at any time during a match or sporting event. Bet365 also offers a range of special promotions and betting opportunities with exceptional odds. A large portion of odds and promotions are also dynamic, with new betting opportunities and betting incentives available at virtually any minute whilst one is online!

Black Jack
Video Poker
Total Score

Our Summary

Our Conclusion: Bet365 One of the More Popular Brands

While some online casino sites concentrate on bringing the usual sort of casino gaming to you including a range of slots and table games, Bet365 aims to be able to offer you a much broader range of online casino gaming ad sports betting opportunities.

This is the ideal platform for gamblers who enjoy a more diverse range of options and during our extensive Bet365 casino test we certainly were never bored! The casino side alone of the brand has an enormous amount of gaming action to offer, with over 300 of the very best online casino games to choose from. We found during our Bet365 Casino review, that the use of multiple software providers was one of the brands biggest unique selling points of the casino. The diverse range of online slots will be more than enough to please even the most experienced or jaded slots junkie and the casinos table games are also of the highest quality.

Finally, Bet365 Casino offers a live casino presenting the opportunity for virtual casino game fans to get a taste of a real live casino room thanks to their High Definition real-time streaming of Roulette, Blackjack, and Baccarat and Poker games.

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Our Author Paul Clark

Our Author Paul Clark is a passionate casinoplayer and an expert on online casinos with slot machines and how to play them. He feels at home when there is something to play and win. Since the beginning of the online casinos he started playing and betting online. As an experienced editor he made his passion to profession years ago. Paul is a slot and video poker columnist and has written for many of gaming’s leading publications. Now he is testing Online Casinos thoroughly. We are glad that we could win him and his expertise for Casinocowboy. He provides our readers with the most important and most recent information about the gambling world.