Casino.com Review: Ratings By Real Customers
In today’s competitive iGaming market, Casino.com presents a solid offering and may well be one of the best online casinos on the net. Casino.com started off as an online marketing concern in the late 90’s and transitioned from its original foundation to being a well known gaming platform in2007;this is the very same year when the brand was bought over by the Mansion Group which had the operator attracting more sign ups to its site.
Casino.com is licensed and regulated by the Gibraltar Gambling Commission and the UK Gambling omission for its Great Britain players. By being operated by Mansion Europe Holdings Ltd and under strict control by the United Kingdom Gambling Commission, Casino.com is completely capable of remote operation and presents a fully secure offering.
The casino’s aim as it states is simple: “To provide trusted online gaming services that can't be matched for quality and choice.”We must admit that during our Casino.com test that the operator does seem to be succeeding in this area and lives up to its words. With 24/7 Customer support, generous reward programs and a completely secure casino backed by the impressive Mansion Group, Casino.com seems to be on the right path.
Since the brand has gotten its feet off the ground as a marketing venture, we’ve had an in-depth look at a number of variables during our Casino.com review to assess where the casino succeeds by looking for any extraordinary offerings in this regard.
- International Focus
- Lavish VIP Program
- Casino School
- Up to £3200 Welcome Bonus
Pros & Cons
- Fully Certified
- Backed by The Mansion Group
- Over 300 Games
- Mobile Casino and downloadable Apps
- 24/7 Customer Support
- No rate to player percentages published
- Limited additional brand offers
|1. Rating Bonus||8/10 Points|
|2. Rating Environment||8/10 Points|
|3. Rating Games||9/10 Points|
|4. Rating Devices and Apps||8/10 Points|
|5. Rating Customer Service||8/10 Points|
|6. Rating Deposit and Payout||8/10 Points|
|7. Rating Security and Licensing||10/10 Points|
|8. Rating Limits and Payout||9/10 Points|
|9. Rating VIP||8/10 Points|
|10. Rating Additional Offer||5/10 Points|
|Result||= 81/100 Points|
1. Casino-BonusCasino Bonus: Welcome Offer Up To £3200!
You’d be hard pressed to beat this lucrative offer and it’s tempting to stop the review right here and simply award the casino with a Casino.com rating of 10/10, but in the interest of total transparency let’s see exactly how this bonus unpacks. In total this bonus takes place over your first 8 deposits, so it’s a long haul to get every penny out if this one. Its starts off simply enough with a 100% match Casino.com deposit bonus on your first deposit up to a maximum of £400. This is a redeemable bonus though it is associated with heavy wagering requirements at 40x playthrough and a few game exclusions that do not contribute in meeting wagering requirements, such as all table and card games.
After making your first deposit, you are prompted to accept the initial bonus which is displayed via a pop up notification before starting getting into any game. Your first Casino.com Deposit Bonus will then be credited to your account, allowing you to view your new gaming balance within the personal account section.
Hereafter, you will be credited with a further 7 reload bonuses at one per week which takes place every Wednesday. These rewards come in the form of extra match bonuses or tiered welcome bonuses and have values that tally up to a maximum of £400. It is important to note that during our Casino.com test that these bonuses however are not redeemable and therefore players cannot perform cash out. In other words the bonus is non-cashable. Further to this, you have two options to your avail with choices ranging between red or black for the reload bonuses. These choices are made by selecting any of the two Casino.com bonus codes where RED has a value of a 100% bonus up to £400 with a 40x wagering requirement, and BLACK has a value of a 50% bonus up to £400 but with a 20x wagering requirement. Either of these Casino.com promo codes gets you a foot through the door to increase your bankroll, with the deposit bonus being automatically and instantly added to your account. Our Casino.com rating suggests that you take note of the games that count towards wagering requirements. To find bonuses that offer more relaxed wagering requirements for the welcome bonus, kindly check out our casino bonus comparison.
Here’s the complete breakdown of the list of games that contribute to meeting playthrough:
- Slots – 100%
- Scratch Cards – 100%
- PaiGow, Red Dog – 25%
- Casino Hold’em – 25%
- Roulette – 25%
- Baccarat – 20%
- Blackjack – 20%
- Stravaganza – 20%
- Craps, Sic Bo – 20%
- Video Poker – 20%
- Blackjack Switch, Pontoon – 5%
- Lucky Wheel – 5%
- All double options on slots & Video Poker – 0%
- Jacks or Better, Fortunate Five, Gold Rally, Everybody’s Jackpot – 0%
- All other games – 100%
While remaining an attractive bonus, it is bound to wagering requirements and terms and conditions (i.e. only valid for 30 days, if unused or unredeemed it will be removed) that it becomes serious work trying to claim the full reward. Still, the first deposit bonus is lucrative and hassle free enough that Casino.com still scores relatively fair in this casino test.
Casino-EnvironmentCasino Environment: Download or Instant Play
Casino.com is quite a professional looking site with crisp graphics and tons of creative images. The site has easy access to the games on the title page, boasting top promotions on its homepage to immediately catch the attention of its users. Players may find tons of valuable information without having to navigate or click through to several pages. All the pertinent facts, licensing, games, promotions and banking may be accessed on the Casino.com landing page.
Further to this, the casino is made available either through a download or browser based platform. The same games are available through both versions though with the downloadable version portraying a more personalized space.
Casino Environment: Download or Instant Play
The games are available to play for free without making any deposits, prior to registration, which provides players with the opportunity to gauge the performance of the games. Navigating to different tabs around the site is effortless and the promotions, games and easy to identify.
With state of the art graphics, animation and atmospheric sounds, the collection of games powered by Playtech provides a stellar experience for both new and experienced players. The casino.com site employs the use of colourful images to display its promotional material and game thumbnails are slightly larger compared to most other online casinos.
The instant play and download versions of the casino perform relatively well as load times are quick and getting to power up the games only take a few seconds. In the same breath, this holds true for the casinos’ mobile site as well, with smooth navigation from game to game and between different tabs and pages. When betting on Casino.com mobile slots, we found that the spin function was quick to deliver the outcome of our bet, within a matter of seconds, if not less. These factors are the determinants that have the casino scoring fairly well on our Casino.com rating.
|Available Games||Video slots, classic slots, blackjacks, craps, roulettes, video poker, Baccarat, Sic Bo, Casino Hold’em|
|Special Games||Gladiator, Queen of Pyramids, Beach Life|
|Minimum Requirements||P166MMX, 32MB RAM, 16-bit colour and 20MB free hard disk space, 600×800 resolution|
|Live Games||Live Roulette, Live French Roulette, Live Blackjack, Live Baccarat, Live Casino Hold’em|
|Software Awards||EGR B2B Awards 2015: ‘Platform of the Year’|
3. Games OfferGame Selection: Over 300 Games
Casino.com provides a decent selection of games powered by Playtech with great graphics, animation and design including some of the biggest progressive jackpot slots available. These come under the group headings Arcade Games, Online Blackjack, Craps, Live Casino, Online Roulette, Online Slots, Video Poker, Scratch Cards, Table Games and Card Games.
With a comprehensive selection of table games including Roulette(many variations), Wild Viking, Craps, Sic-Bo, and Marvel Roulette as well as card games including Blackjack(many variations), Baccarat, Casino Hold’em, 3 Card Brag, Caribbean Stud Poker, PaiGow Poker, Stravaganza, Pontoon, Red Dog and Tequila Poker you should find the game you looking for.
Casino.com has a great live casino, though the game selection is somewhat limited. During our Casino.com review, we noticed that the action starts to take place within the real European casino and is streamed directly to your computer in high definition. You can interact with other patrons seated alongside you whilst in gameplay and have the attention of a skilled live croupier at your side at all times.
Furthermore, there are hundreds of various slot games you can peruse as well as an additional offering to satisfy the needs online scratch cards fans. We see many casinos implementing these as of late and they are proving to be increasing in demand.From a pure slots playing perspective, as our Casino.com rating suggests that the operator should have you covered with a wide selection of casino games.
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4. Devices & AppsDevices & Apps: Mobile Play and IOS App Available
Playing Casino.com via a mobile device or tablet may be performed by accessing the casino from a native mobile browser. The same account information may be used to login and play at the Casino.co mobile casino, without having to register a separate set account. Loyalty points at the mobile casino accrue in the same manner as the desktop version, giving players the opportunity to earn rewards on the go.
The mobile site has a great collection of the most popular titles that are campaigned on the full site as well as a few mobile exclusive offerings.
For players who possess an Apple device, the Casino.com app is available for download from the iTunes store. The App comes with over 120 games, is Apple touch ID enabled and has glowing reviews.
5. Customer ServiceCustomer Service: Email, Phone and Live Chat Support
The Casino.com site offers around the clock phone support by dialing 0808 238 6049 (Free for UK residents) as well an email via web form. Additionally, players may send an email to [email protected]to engage with the customer service team. Furthermore, the live chat support is available as an extra method to get in touch with support. The live chat feature average wait times are around 0.8 seconds when receiving a response to queries. All of the above methods are accessible 24/7 for complete convenience.
The help page and FAQ sections at Casino.com are truly comprehensive and simply laid out making it easy to obtain information. Players may also navigate and engage with the brand on Facebook or connect with then on Twitter for more avenues of communication.
6. Deposit & PayoutDeposits& Withdrawals: A Plethora of Options
Casino.com offers a full range of banking options to cater to every patron, with varying clearance times and differing maximum and minimum deposits depending on the method.
Here’s a look at deposit options with clearance times and minimum /maximum deposits:
- Credit/Debit Cards-Instant processing times with a minimum deposit threshold of £20and a maximum daily deposit limit 25,000GBP
- Skrill deposits are instant allowing for with a minimum deposit threshold £15 and a maximum daily deposit limit 10,000 GBP
- Neteller is also another instant method to deposit requiring a minimum deposit of £15 and a maximum daily deposit limit of 10,000 GBP
- EntroPay, a supported web-wallet processes deposits instantly asking for a minimum deposit of £20 and a maximum daily deposit limit of 50,000 GBP
- Bank Transfers are instant and ask for a minimum deposit of £20 and a maximum daily deposit limit of 10,000 GBP
- Paysafecard is yet another instant deposit method requiring a minimum deposit of £15 and a maximum daily deposit limit of 10,000 GBP
- Citadel Internet Banking is instantly processed. The minimum deposit is £20 and the maximum daily is 10,000 GBP
- EcoPayz deposits are instant with a minimum deposit threshold £20and a maximum daily deposit limit 10,000 GBP
- WebMoney another supported instant method with a minimum deposit threshold £15 and a maximum daily deposit limit 10,000 GBP
When it comes to withdrawals, the processing times as well as maximum withdrawal amounts are determined by your Loyalty level:
- Bronze, Silver and Gold = a maximum daily withdrawal limit of £15000 with processing times up to 3 business days
- VIP = a maximum daily withdrawal limit of £30000 with processing times up to 1-2 business days
|Payment Method||Name||Deposit||Pay-out||Waiting Time|
|Bank Wire||£15 – £7500||£20 – £15000||5 – 7 days|
|Credit Card||£20 – £25 000||£20 – £10000||3 – 5 days|
|Debit Card||£20 – £25 000||£20 – £10000||3 – 5 days|
|EcoCard||£15 – £7500||£20 – £10000||1 – 3 days|
|Entropay||£20 – £50000||£20 – £10000||1 – 3 days|
|Neteller||£15 – £10000||£20 – £10000||1 – 2 days|
|PaySafeCard||£15 – £10 000||Not available||Not available|
|Skrill||£15 – £10000||£20 – £10000||2 -7 days|
|WebMoney||£15 – £10 000||£20 – £10000||1 – 2 days|
|EcoPayz||£20 – £10 000||£20 – £10 000||1 – 2 days|
|Citadel||£20 – £50 000||£20 – £10 000||1 – 2 days|
7. Security & LicensingSecurity & Licensing: Fully Secure and Strictly Regulated
Casino.com is operated by ONISAC Ltd and a member of the Mansion Group. They are licensed and regulated by a strict governing body in the Gibraltar Gambling Commissioner as well as for Great Britain clients, being operated by Mansion Europe Holdings Ltd under a United Kingdom Gambling Commission Remote Operating License.
Casino.com makes use Thawte verified SSL encryption to ensure complete safety across all transactions with the site. They are a member of THE GIBRALTAR BETTING AND GAMING ASSOCIATION and comply with and support IBAS (Independent Betting Adjudication Service) an independent third party organisations charged with settling disputes in the gambling industry.
Casino.com also makes use of Random Number Generators and publishes their return to player statistics so you can be sure of a fair gambling experience.
Casino.com ensures your details remain 100% secure with the use of robust security measures including a Firewall and RSA encryption
8. Limits & PayoutLimits & Payout Margins: Not visible to the public
Betting limits at casino.com vary across game types. These statistics are not outwardly published though are highly regulated by the Gambling Commission authorities.
9. VIP-ProgramVIP Program: Loyalty Points galore!
Casino.com offers a great transparent VIP program where you know exactly what it takes to become a VIP player and you know exactly what you will receive.
To qualify as a Casino.com VIP, you need to have accumulated 20,000 loyalty points and deposited a minimum of £2,000.While to qualify as a Casino.com VIP Elite you need to have accumulated at least 50,000 loyalty points and deposited a minimum of £16,000. You earn loyalty points every time you make a real money wager on selected games. Here’s a breakdown of how much you need to wager per game to earn one loyalty point:
- Slots – £20 = 1 loyalty point
- Progressive Slots -£30
- Scratch Cards – £20
- Arcade/Asian Games – £20
- Poker and other Games – £40
- Roulette – £50
- Blackjack games – £60
- Baccarat – £75
- Video Poker – £150
- Craps or Sic Bo – £200
- Pontoon – £200
- Blackjack Switch/Surrender -£200
The really enduring feature of Casino.com’s VIP program is that once you become a VIP you remain one for life or as long your account remains active.
Here’s a breakdown of what you can expect at ranking up the loyalty ladder:
- Customised Loyalty Points scheme
- Regular deposit bonus
- 24/7 customer service
- Dedicated VIP promotions
- Higher bonuses
- Cash Back
- 24/7 Dedicated VIP team
- Personal VIP Account Manager
- Loyalty level welcome bonus
- Special gifts
- Higher withdrawal amounts
- Express payments & withdrawals
- Personal cash back offer
- Invitation to exclusive VIP events
10. Additional OffersAdditional Offers:Casino.com Casino School
Casino.com is wholly focused on just its casino offering, striving to provide an unmatchable online gambling experience. The brand has veered away from additional offers like sports betting or poker and has rather focused on optimizing the casino component on the desktop, mobile and download versions.
An interesting area in addition to its standard communications channels is the helpful links on the site such as the branded Casino.com casino school and blog, which is available in many foreign languages. This helpful tool is made available to players who seek to increase their knowledge on all things casino and gambling related. As noted in the beginning of our Casino.com test, the brand started out as a marketing venture and this is perhaps the reason as to why one of their unique selling points is the casino school.
Our SummaryConclusion: Top Class Offering
The verdict to this brand is based on our Casino.com opinions where we believe the operator is backed by the well known Mansion Group and has a solid online casino offering with a great range of games by Playtech. Additionally, the site has 24/7 customer support and is fully licensed, certified and regulated. While not especially innovative in any area, the casino operator does provide a concrete offering with extensions to its casino in the form of a casino school and blog.
Now it`s your turn!
Which experience have you acutally made with Casino.com?
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