Casino Cruise Review: Ratings By Real Customers
T&Cs Apply, 18+
If you love the idea of going on a romantic casino cruise holiday filled with glitz and glam, then Casino Cruisemay be the perfect fit for you.
As you may have guessed by now, Casino Cruise is a cruise ship-themed online casino filled with the vibrancy and opulence of rich and colourful, exotic destinations. Casino Cruise was launched in 2014 and it didn’t take long for UK casino fans to catch on to this fun-filled cruise ship theme.
Casino Cruise launched in 2014 and is operated and managed by Every Matrix LTD, based in Malta with additional offices in Curacao. Licensed and regulated by the Malta Gaming authority (MGA), one of the most respected international casino gaming authorities in the industry. The casino benefits from the latest design technology and is well on its way to becoming the go-to casino with an innovative Instant Play platform that can be accessed from just about any device. Cruise Casino also offers a mobile platform and a brand new live casino.
- Exciting and fun theme
- Fully Instant Play (Flash-based)
- Beautiful website design
- Great game selection
Pros & Cons
- Dedicated Flash-based casino platform
- Live casino and mobile casino
- Over 600 casino games
- Multiple software providers
- 24/7 live casino games
- SSL digital encryption security
- USA and France restricted
|1. Rating Bonus||9/10 Points|
|2. Rating Environment||10/10 Points|
|3. Rating Games||9/10 Points|
|4. Rating Devices and Apps||9/10 Points|
|5. Rating Customer Service||8/10 Points|
|6. Rating Deposit and Payout||5/10 Points|
|7. Rating Security and Licensing||9/10 Points|
|8. Rating Limits and Payout||8/10 Points|
|9. Rating VIP||9/10 Points|
|10. Rating Additional Offer||9/10 Points|
|Result||= 85/100 Points|
1. Casino-BonusCasino Bonus: A Huge Welcome Offer
Casino Cruise currently offers a very generous welcome bonus to new players only who register a new account and deposit at least £10 in order to unlock a four tiered Casino Cruise Deposit Bonus of 100% match bonus up to £200 plus 200 bonus spins.
The bonus spins are an added no deposit bonus without the need for a bonus code to unlock them. The free spins are allocated to your account automatically.
The Casino Cruise first deposit bonus offers new players a good start in the casino and the 150% match bonus up to £1000 only requires a minimum deposit of £10. The free spins will be issued in groups of 10, for 10 consecutive days after the deposit is active. Neither the free spins nor the first deposit bonus requires any Casino Cruise promo code of any kind and the free spins are allocated to your account automatically. The bonus offer is subject to a 40x bonus plus deposit wagering requirement within a 14 day time frame. To find online casino bonuses that offer less stringent playthrough requirements, check out our casino bonus comparison.
|100% up to £400
T&Cs Apply, 18+
|10,0 / 10||More Info|
|100% up to £300
T&Cs Apply, 18+
|9,0 / 10||More Info|
|100% up to £200
T&Cs Apply, 18+
|9,0 / 10||More Info|
|100% up to 200€
T&Cs Apply, 18+
|9,0 / 10||More Info|
|100% up to £100 + Extra Spins
T&Cs Apply, 18+
|9,0 / 10||More Info|
Casino-EnvironmentCasino Environment: Easy navigation and unique layout
The Casino Cruise website is vibrant and colourful with an appeal that will simply entice users to enter the site and go on a casino cruise around the world! In addition to this nostalgic atmosphere it portrays, the homepage is beautifully laid out and quite easy to navigate.
Casino Environment: Easy navigation and unique layout
Sharing our Casino Cruise opinions, we noticed that the category tabs are easily accessible making everything that matters only one or two clicks away at any one time. An interesting and very thoughtful design idea is the quick-access buttons on the right of the screen, allowing you to make a deposit or get in touch with casino support in just one click of a mouse button.
The colourful and eye catching banners that advertise all sorts of cool promotions also require just a single click to get to the promotion being advertised. After all, if you’re going on a cruise, the last thing you need is aggravation! Casino Cruise benefits from multiple casino software suppliers which help to keep things interesting and dynamic. The casino is purely Flash-based and there is no software that needs to be downloaded.
Flash-only casinos seems to be the way the industry is heading and it makes it quite easy for any player with a flash updated browser to access the casino, with just about any device regardless of the operating system. The web developers and designers of the casino have done an extraordinary job in making everything flow, almost making it seem as if navigating the website and all its features are in itself a cruise!
|Software Developers||Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play’n GO|
|Available Games||Slots, jackpots, blackjack, roulette, classic slots, scratch cards and keno|
|Special Games||Lucky koi, When pigs fly, Starburst, Batman 2016, Monster wins|
|Minimum Requirements||Internet Explorer, Mozilla, Chrome, Opera 23+, Safari 7+|
|Compatibility||Microsoft Windows 2000 or later.|
|Live Games||Live Roulette – European, Immersive, French, Auto, Live Blackjack, Live Baccarat – Regular/ VIP, Live Casino Hold’em|
|Software Awards||None as yet.|
3. Games OfferGame selection: A Huge Games Library
Major software contributors include, Microgaming, NetEnt, Evolution Gaming, Nyx Interactive and Play’n GO. Their popular online slots titles include:
Popular Blackjackand Roulette games on offer include:
Casino Cruise also offers a live dealer casino powered by Evolution Gaming with live dealer games presented by some of the best and most glamorous croupiers and dealer, exactly how you would find them if you were on a real life cruise! Live dealer games are presented in HD streaming quality and it is almost like being there in person.
Games on offer in the live casino include:
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4. Devices & AppsDevices and Apps: Trending Mobile Casino App
It comes as no surprise that the Casino Cruise mobile app offers close to 300 games with the majority being slots game, which is a relatively good comparison to its online casino version, providing 60 percent of the slots titles available. In terms of the distribution, our test states that it is quite similar to the main desktop casino, though the only notable difference is that it’s a smaller and more compact platform. As part of our Casino Cruise test, we visited the casino from our mobile browser without any problems.
The mobile casino can be accessed and played on any device, regardless of the operating system, as long as it is armed with HTML5 and also allows players to access account and banking information. The mobile casino platform is optimized to work beautifully on almost all smartphone handsets and tablet devices.
5. Customer ServiceCustomer service: 24/7 service when you need it
Another important aspect of our Casino Cruise review is assessing the quality of the customer care on offer. Casino Cruise customer care personnel are on standby to assist 24/7, again similar to a real cruise and this is another area where the operator aims to reinforce the theme.
The live chat feature is the method that most players prefer to use. During our Casino Cruise test we found that the live chat staff are friendly, quite knowledgeable and very efficient in the way that they address problems or answer questions.
The casino also provides a number of toll free call lines for those who either prefer to speak to someone in person or those that need something specific over the phone by dialling 00-356-27780982. It is also possible to request a call back while on the line which is very helpful in avoiding long waits.
The casino also offers an email service and we emailed [email protected] several times during our Casino Cruise test with positive result every time and general turnaround times of 1-6 hours. Finally there is the FAQ section which is what we recommend as a first resort, as there are already a number of common questions that have already been answered.
6. Deposit & PayoutDeposit and payouts: A Good Selection of Banking Options
Casino Cruise offers an astonishingly comprehensive list of banking options and includes most of the most popular ones. The majority of deposit methods are handled within in minutes or instantly by the casino and are, for the most part, free. Withdrawal methods are slightly fewer as not all methods can be used for both deposit and withdrawal. Turnaround time varies but from the casino side it is usually 24-48 hours, whereas bank transfer can take a week or more.
Withdrawals are quite fast at Casino Cruise with the maximum processing time being 3-4 working days for Bank Transfers and credit card processing. All other methods for withdrawals are instant.
Here is a list of the most popular methods for deposit and withdrawals, along with the processing times for each method:
|Payment Method||Name||Deposit||Pay-out||Waiting Time|
|Bank Wire Transfer||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|Paysafecard||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|Diners Club International||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|EcoPayz||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|EntroPay||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|Euro6000||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|GiroPay||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|iDEAL||£10 – £10 000||£10 – £30 000||1 – 3 Business days|
|instaDebit||£10 – £10 000||£10 – £30 000||1 – 3 Business days|
|Instant Bank||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|Credit Card||£10 – £10 000||£10 – £30 000||1 – 7 Business days|
|Neteller||£10 – £10 000||£10 – £30 000||1 – 3 Business days|
|Skrill||£10 – £10 000||£10 – £30 000||1 – 3 Business days|
|Trustly||£10 – £10 000||£10 – £30 000||1 – 3 Business days|
7. Security & LicensingSecurity & Licensing: Rating gaming environment safety at Casino Cruise
Another important area of our Casio Cruise Casino review is assessing the safety and security of the casinos site. Casino Cruise holds two gambling licenses, from the UK Gambling Commission and the Malta Gambling Authority. Having these licences, the casino is already viewed as a high standing online operation as these authority bodies ensure that Cruise Casino conducts itself in a fair and just manner on a daily basis.
In addition to very strict regulation regarding all of its practices, Casino Cruise also employs advanced antivirus software to ensure its site remains clean and virus free. Furthermore, the casino makes use of the latest SSL Secure Socket Layer in a more advanced 256-bit encryption system. All their players private and sensitive information is 100%safe and secure from prying eyes.
Casino Cruise is also regularly audited by the esteemed eCOGRA casino watchdog to ensure absolute transparency while game fairness assessments are performed by TST Labs. The sort of data that eCOGRA looks at, are daily statistics of the casino’s operations along with the payouts and communications.
The casino also practices responsible gambling and offers a range of self-help features on every players profile designed to ensure that gambling addiction does not flair upon become a problem. The software allows for self-analysis on playing habits and also includes a self-exclusion feature. Further to this, Casino Cruise ensures that no underage sign ups take place and strictly enforce that players from jurisdictions where gambling is considered illegal, do not register or play at the site. With these systems in place, it can be said that Casino Cruise deserves to be top rated in this particular area of our test.
8. Limits & PayoutLimits & payout margins: High Payout Ratio
Casino Cruise offers a range of table games with varying table limits with the majority being ell-suited to medium to low roll players. This is ideal for a more relaxed and fun casino experience but is still wide enough for great action. Low bets can start from as little as 1p and can climb up to a maximum bet of around £5,000.
Casino Cruise is regularly audited by eCOGRA and part of that process also involves the verification and the publishing of the casinos average RTP (Return to Player) or payout margin as it is also known. The payout margin is calculated via with the average payout percentage of each game type over a certain period and then averaged out to create an estimated total payout margin or RTP. Currently Casino Cruise boast a payout average of over 97.3% which may have something to do with it massive range of slot games. To assess how other online casinos stack up in comparison to the Casino Cruise test, check out our online casino comparison page.
9. VIP-ProgramVIP program: The top end of casino customer service
Casino Cruise offers their original take of the standard VIP program by introducing the Captains Club to its high rollers or VIP members. While the casino does not go into too much detail on their website, the club offers similar features to the industry standard with enhanced club points, VIP bonus offers, special gifts, exclusive invitations to lavish events and more. The entry into the VIP club is by invitation only at the casino’s discretion and is largely based on playing habits and loyalty points earned. Additionally, VIP players may receive superior communications via a special host who takes care of the VIP gifting process and welcoming to the VIP Program. Email communication is also customised for these players as well as personalised phone calls.
10. Additional OffersAdditional offers: Other Casino Cruise offers
Casino Cruise is still fairly new and at the moment really only offers their casino which we dissected for this Casino Cruise review. The casino and its parent EveryMatrixLTD are expanding and as the casino grows in popularity we are quite confident that this brand will continue to go from strength to strength. The fact that the casino offers more games than other, bigger online casinos alone speaks volumes for the future of this brand.
Our SummaryOur Conclusion: A trendy take on casino gaming
Casino Cruise has made an enormous and lasting impression on us during our Casino Cruise rating on all the different aspects that make up this exciting and vibrant brand. The casino website is beautifully illustrated and the overall colour palette really makes it seem exciting and, even just browsing through the site left us feeling excited with anticipation.
Another part of our Casino Cruise test was delving into the casino game section. With over 700 games this casino is really astounding in the sheer variety of games on offer. The use of some of the best creative minds in casino software design and development really shows up on the Casino Cruise floor, with over 500 slots games alone! If you are a slots fanatic then this really is the cruise that you need to be on!
Finally, customer care came out on top as well as did the large collection of banking methods. It is very easy to see that the friendly people at Casino Cruise really want you to feel as though you are n a holiday, ensuring as little problems as possible.
Now it`s your turn!
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