CasinoLuck Review: Ratings By Real Customers
CasinoLuck is a relatively new company in the gambling industry, starting in 2010. They already have a huge reputation in the community with thousands of players trusting them with their money and personal information on a daily basis. CasinoLuck has been operating online casino since 1999, but re-launched under new management, new designs and new casino software. CasinoLuck’s online casino software is licensed in Malta and Curacao. The brand is one of two gaming sites owned by Minotauro Media Ltd., operating since 1999.
The casino games are powered by a number of reputable casino software companies including Net Entertainment, Microgaming, IGT and others. Its main focus is to provide its players with high-quality gaming experiences. An efficient way to achieve that focus was to team up with the established and experienced software provider, NetEnt. This Swedish software developer launched in 1996, quickly securing its position in the market by providing first-rate games for a number of well-known web-based casinos.
The brand offers plenty of online casino games ranging from table classics such as roulette and slots, to video poker and arcade games. CasinoLuck recognises that having a software partner like NetEnt means their gamers can enjoy unparalleled graphic designs, easy navigation, remarkable audio effects, and problem-free gameplay. This casino’s online presence has gone from strength to strength in both their amazing array of games on offer and the remarkable interest shown by players in being a part of CasinoLuck. The green four-leafed clover has certainly been working very well for them.
CasinoLuck strives to be one of the best online gaming sites, supplying its users with the ultimate in gaming experiences, as well as excellent customer support.
- Dual license in Malta and Curacao
- Solid customer support
- Multiple casino software providers
- Multiple language and currency support
Pros & Cons
- Extensive bonus offers
- Transactions secured via SSL encryption
- Full Flash casino platform
- Solid mobile gaming platform
- Multiple language support
- USA players restricted
- No toll-free number for international callers
|1. Rating Bonus||9/10 Points|
|2. Rating Environment||7/10 Points|
|3. Rating Games||10/10 Points|
|4. Rating Devices and Apps||9/10 Points|
|5. Rating Customer Service||7/10 Points|
|6. Rating Deposit and Payout||9/10 Points|
|7. Rating Security and Licensing||10/10 Points|
|8. Rating Limits and Payout||10/10 Points|
|9. Rating VIP||8/10 Points|
|10. Rating Additional Offer||8/10 Points|
|Result||= 87/100 Points|
1. Casino-BonusCasino Bonus: Above Average Welcome Offer
By joining CasinoLuck when you make your first deposit, first time players are awarded with an opportunity to grab up to £500 in the form of a CasinoLuck Deposit Bonus. Only for the third deposit, the players have to use the Code LUCK3.
Here is a breakdown of CasinoLuck’s Welcome Offer:
- You will receive a 150% bonus when you make your first deposit up to a maximum amount of £150.
- Upon joining the casino, another benefit of a 100% Live Casino Bonus is made available upon making your first deposit. CasinoLuck will then double your first deposit to a maximum amount of £100 which equates to double the fun in live casino games.
- Get a monthly reload bonus of a 50% bonus reload amount of up to£200 which will be available in the month following your first deposit.
- Frequent Player Points – Cash Rewards. When you register with CasinoLuck, you automatically become a part of the CasinoLuck Cash Rewards Program. This means that when you play any CasinoLuck games in the real money mode, you automatically get the FPP (frequent player points). These can be exchanged into real cash.
Free Spins Sign Up Offer:
The residual 250 free spins are addedafter 24 hours has lapsed upon the first deposit.
The wagering requirements attached to the deposit match offers are 40 x the bonus amount which is higher than the average rate most online casinos offer.
The games that contribute in meeting playthrough in this case are as follows:
Slot games and progressive jackpots contribute 50%. Super Nudge 6000, Jackpot 6000 and Mega Joker classic slots contribute 20%. Table Games, Hi-Lo games and Video Poker games (except Jacks or Better) contribute 10%. All variants of Black Jack games, Roulettes, Jacks or Better Video Poker, Punto Banco, Baccarat, Oasis Poker, Texas Hold´em, Craps and Casino Hold´em contribute 1%. Otherwise placing wagers on games categories except the above contribute 100%.To locate bonuses that provide more favourable conditions, check out our casino bonus comparison.
Casino-EnvironmentCasino Environment: Fast Play, Good Design
Casino Environment: Fast Play, Good Design
Unlike other gaming operators, CasinoLuck’s games collection is available only in Instant Play. This by no means is a disadvantage. On the contrary, it’s the ideal option for the players who want to access the casino and enjoy games from different desktop devices. No software downloads are required, so you don’t waste disk space. A stable internet connection is a necessary requirement however in order for you to enjoy a smooth gaming session and so is installing Java Script and the Adobe Flash plug-in on your device.
The casino is accessible via all browsers such as:
- Google Chrome
- Mozilla Firefox
- Internet Explorer
The CasinoLuck site is cleverly displayed with a dark background and contrasting colours of bright green to portray important information such as games and promotions.
Our CasinoLuck opinions extend to the great performance of the casino site. CasinoLuck is compatible with all widely spread operating systems, so it makes no difference whether your computer runs on Windows, Mac or Linux, the casino aims to deliver the same experience across the board. The most obvious benefits, besides speed and efficiency, is that you may explore the casino using your favourite browser such as Chrome, Firefox, iOS or Internet Explorer.
The casino has a user-friendly layout and the games load fairly quickly. Furthermore, the loading times are quite fast as well when jumping from page to page in matter of seconds. With the easy search tool available on the website, you will be able to navigate quickly through the catalogue and in a few seconds you will find what you are looking for.
|Software Developers||Netent. Microgaming, Play n Go, Betsoft, IGT, Nextgen, iSoftbet, Omi and Cryptologic.|
|Available Games||Slots, Table Games, roulette, blackjack, video slots|
|Special Games||Starburst, NRVNA, Jimi Hendrix, Theme Park Tickets of Fortune|
|Minimum Requirements||Flash player 10 and newer versions|
|Compatibility||Microsoft Windows XP or later|
|Live Games||Roulette, Blackjack, Casino Holdem, Three Card Poker|
|Software Awards||None as yet.|
3. Games OfferGame selection: Good game choices
CasinoLuck hosts an array of popular games titles from providers, such as Microgaming, Betsoft and NetEnt and you may see numerous video slots like Starburst, Gonzo’s Quest or Arabian Nights being promoted on the homepage. There is no download needed; they are run by flash with the Instant Play option.
This casino offers some of the biggest jackpots where Arabian Nights, Hall of Gods or Mega Fortune has gone well over the £1 million mark. Progressive jackpots wins are paid in full as soon as there is a win and the player has received his jackpot. This is great, as there are some casinos where you would have to wait for months.
Moving onto a different section within the casino, CasinoLuck presents a huge variety of games fromNetEnt, including the sought after Live Casino, their newest addition to their riveting repertoire where they offer a huge variety of live table gaming such as Blackjack, their Roulette, Baccarat and not forgetting their traditional Poker.
There are many casino games to choose from, over 800 of them, making it far more exciting and creates a “one stop” location for both experienced and new players alike. CasinoLuck offers its players Video Slots, Jackpot Games, Scratch Cards, Lottery, Bingo, Classic Slots, and other enticing games, with new games being launched regularly.
As a registered member, you can extend your gameplay by simply claiming from the many bonuses that are available. Or you could participate in the various ongoing promotional offers.
Here are some short descriptions of games hosted on the site:
CasinoLuck boasts over 500 virtual slot variations. Here you will find the all-time favourites such as Break the Bank, the Bell of Fortune or Double Diamond. There are more advanced video slots included in the games library which has the inclusion of free spins or bonus rounds and scatter symbols. CasinoLuck presents different variations in the video poker games too.
These variations are like combinations of virtual slots and the original traditional poker, making them easy to play with one, five, twenty, fifty and hundred hands a time. It is also convenient for players because they can choose different denominations according to their budget.
By perusing the CasinoLuck site, you will discover variants of the Baccarat game, which adds the existing array of games titles at the casino.
There are a few Roulette titles for players to choose from and at times one or two of these will be displayed in the top games section for easy selection and navigation.
The casino makes available sections to play Red Dog, Texas Hold ‘em, Oasis Poker, Casino Stud, Casino Hold ‘em.
CasinoLuck has also integrated a “Other Games” section into its games categories where players may find a list of games that do not typically fall within a defined category. These may vary per title.
Another addition to the CasinoLuck brand is the live casinoarea where games are accompanied by croupiers for the specific table games advertised such as Baccarat, Three Card Poker, Roulette Dragonara, Immersive and European Roulette as well as quite a few variations of Blackjack. Some of the titles are unique only to CasinoLuck and you will not find them at other gaming providers. Each game is live-streamed in the HD.
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4. Devices & AppsDevices and apps: Playing casino games on the go
Players will find that the mobile catalogue compares just as favourably as the desktop version. The mobile casino has been optimised for devices that run on iOS and Android, including iPads, iPhones, iPods, Nexus tablets, Samsung Galaxy, and also smartphones from Motorola and Sony Xperia, amongst others. The minimum system requirements for Apple and Android devices are as iOS 6 and Android 4.1. To play on your mobile phone, simply open a new browser window and log on to the Casinoluck website. The casino is also made available as an app download as shown below:
5. Customer ServiceCustomer Service: Friendly Assistance Around the Clock
CasinoLuck customer service is user-friendly, and is available via two methods of communication, namely email and live chat.Should you need any advice, well-trained staff is on hand 27/4 ready to help solve any queries related the website, the gaming products, online transactions or with regards to troubleshooting queries related to playing on various devices.
The CasinoLuck contact centre may be reached via email at [email protected] and within a few hours, and no later than 24 hours you should receive a response.
Assessing CasinoLuck Casino’s level of quality customer service was a significant part of our CasinoLuck Casino test in which each channel of communication was assessed. Having said that, the live chat operators appeared to be apt, knowledgeable on array of casino related matters and most importantly, sold the brand based on first point of contact with their friendly approach.
Finally, the website also features a very informative FAQ section where you can find a solution to most of the issues that crop up.
6. Deposit & PayoutDeposit and Payouts: Wide Solid of Transactional Methods
During our CasinoLuck review journey, we discovered that deposit and withdrawals are relatively simple on CasinoLuck, provided that our gaming account was verified. To navigate to the banking area, simply click the ‘Deposit’ button and your preferred method of payment and array of options will be displayed to you. One thing about CasinoLuck is that all the majorsolid payment methods are available and all Visa and MasterCard/Maestro Credit and Debit cards are welcome.
CasinoLuck have controls and checks that will take place before withdrawals leave them, but these checks are there to maintain excellent security for players, so you might need to wait anything from 1-12 hours for feedback. Typical checks may require players to verify their identity by submitting KYC documents such as a copy of their ID’s and utility bills (usually dated back no longer than three months).
Let’s have a look at the various deposit and withdrawal methods that CasinoLuck offers.
|Payment Method||Name||Deposit||Pay-out||Waiting Time|
|Credit Card||£10-£10000||£10 – £100000||1 – 3 days|
|Webmoney||£10-£10000||£10 – £10000||1 – 2 days|
|PayPal||£10-£10000||£10 – £100000||1 – 2 days|
|Neteller||£10-£10000||£10 – £100000||1 – 2 days|
|Skrill||£10-£10000||£10 – £100000||1 – 2 days|
|Bank transfers||£10-£10000||£10 – £100000||2 – 6days|
7. Security & LicensingSecurity & Licensing: GamCare Certified
CasinoLuck Casino holds several very important and well-respected gaming licenses which allow them to operate legally and above board within several international jurisdictions. These include license and regulation through Curacao eGaming, a full license and regulation by the Malta Gaming Authority and a license to operate within the UK through the very strict UK Gambling Commission.
As part of our CasinoLuck test, we found that the brand employs the latest in digital Secure Socket Layer (SSL) encryption which is on the same level of security employed by leading international banking establishments. The casino is also regularly tested by TST auditing, an independent auditing firm tasked with testing RNG (Random Number Generators) and other important aspects of casino safety and security.
CasinoLuck is also certified by GamCare and gambleaware.co.uk as a member of the responsible gambling community. Part of this responsibility is also taking strong measures to ensure that no under 18’s can be allowed to open an account and play that the casino. Based on the above facts, it goes without saying that the operator scores high on our CasinoLuck rating.
8. Limits & PayoutLimits & Payout Margins: Good Return to Player Margins
Although CasinoLuck does not show their return to player reports publicly, current CasinoLuck return to player margins average around 96.4%.
It is possible to view individual betting limits on slots and table games. Slots should be treated on a game by game basis, as each game offers different minimum and maximum betting limits, depending on how the actual design and intention.
Roulette table limits are generally quite low range from around 50p to £1. Maximum bets vary and can range from £400 up to £2000. Blackjack table limits are structured along the same lines with minimum bets ranging from £1 to £2 up to a maximum bet of £200 to £1000. These are valuable factors to look at when deciding to play at an online casino venture and thus the casino scores high on our CasinoLuck rating.
9. VIP-ProgramVIP program: Customised Offers for VIP Players
CasinoLuck offer their own version of a loyalty program combined with a VIP rewards club. This is called the CasinoLuck FPP or Frequent Player Points system and it work on more or less the same principle as a standard player loyalty program would. The basic model is structured around new registrations where once you have signed up with the casino and begin to play real money casino games, you begin to earn points.
Progression in the tiered levels determines VIP behavior and is automatically detected by CasinoLuck’s loyalty scheme on the casino’s back office systems. This in turn triggers automated emails sent out players who show VIP potential and players are contacted by the CasinoLuck VIP team to aim to attract them into the VIP program. Our opinions are in this case, that players are both naturally eased into the VIP Club along with the backing of highly sophisticated back end technology who detects VIP players as they transact. Once you have collected enough points you can then exchange them for rewards including cash in your account to increase bankroll and thus extended gameplay. Frequent player also receive special benefits included bigger recharge bonus offers and faster payouts and withdrawals.
10. Additional OffersAdditional offers: Live Casino Product
While conducting our CasinoLuck test, we can say that at this stage CasinoLuck Casino does not offer any other products outside of its own casino website. The brand does however extend to its players one of the most comprehensive live casino platforms in the industry, with boasts over 13 different live dealer casino games to choose from with professional live dealers and multiple software providers. We have yet to test whether CasinoLuck will look at entering into the sportsbetting and exclusive bingo or poker markets.
Our SummaryConclusion: A Brand on the Rise
CasinoLuck offers a fairly no-nonsense approach to online casino gaming and their website portrays good visuals in terms of colour minimalism thanks to predominantly black and green website design and user interface. This is by no means a negative feature as anyone who has spent more than a few hours in front of their computer playing casino games knows, the less flashy the better.
The casino site is easy to navigate and provides a wealth of slots and table games to choose from as well as one of the best live casino platforms in the business. Customer care is solid, friendly and highly responsive and there are plenty of banking and currency options to satisfy players from all corners of the globe. All in all, we think that CasinoLuck is a great general go-to sort of casino without any one feature being a specialty.
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