Casino Room Review: Ratings By Real Customers

Last updated & tested: 2019-10-17

500% up to €100
T&Cs Apply, 18+

Casino Room presents a young and vibrant look and feel with a simple and easy to navigate user interface. The overall theme of this casino is fun and they have a few unique takes on the traditional online casino, some of which we’ll take a close look at in this Casino Room review. Casino Room was launched in 2005 by a group of highly experienced casino and gaming developers who together felt there was a need for an online casino with a difference.

The Casino Room brand is not part of a bigger organization like Betway Casino or 777 Casino and is developed and managed Ellmount Gaming Limited, based in Malta but numerous offices across the globe including Paris, Costa Rica, Curacao and Cypress. The casino is licensed in Malta and regulated by MGA or the Malta Gambling Association. Casino Room also enjoys representation in the United Kingdom and is licensed and regulated by the UK Gambling Commission.

  • Simple and fun theme
  • Efficient user interface, easy to navigate
  • Over 400 award0winnng games
  • Innovative ‘mission-based’ rewards system

Pros & Cons

= 5 = 2
  • Full dedicated Flash-based casino platform
  • Solid customer support
  • Multiple software providers
  • Flexible banking options
  • Multiple language and currency support
  • Numerous restricted countries
  • No structured VIP program

Category Overview

1. Rating Bonus 9/10 Points
2. Rating Environment 9/10 Points
3. Rating Games 9/10 Points
4. Rating Devices and Apps 9/10 Points
5. Rating Customer Service 9/10 Points
6. Rating Deposit and Payout 9/10 Points
7. Rating Security and Licensing 10/10 Points
8. Rating Limits and Payout 9/10 Points
9. Rating VIP 7/10 Points
10. Rating Additional Offer 6/10 Points
Ergebnis = 86/100 Points

1. Casino-Bonus

 Casino Bonus: Examining A Good Welcome Bonus Offering

Casino Room is currently offering new players who sign up for an account 50 free spins and variable bonus offers on the first 5 deposits. More good news is that there is no need for new sign ups to present a Casino Room bonus code in order to unlock the offer. On the first 5 deposits you can choose between the following:

  • 1st deposit
    500% up to €100 (min deposit €20) : Deposit €20, play with €120 or 200% up to €300 : Deposit €150, play with €450 or 300 free spins on 10 exciting games : Use your freespins to play on your top 10 favourite games
  • 2nd deposit
    200% up to €400 (min deposit €30) : Deposit €200, play with €600 or 100% up to €400, Deposit €400, play with €800 or 200 free spins on 10 exciting games, Use your free spins to play on your top 10 favourite games
  • 3rd deposit
    200% up to €500 (min deposit €30) : Deposit €250, play with €750 or 100% up to €500 : Deposit €500, play with €1,000 or 200 free spins on 10 exciting games : Use your freespins to play on your top 10 favourite games
  • 4th deposit
    100% up to €500 (min deposit €30) : Deposit €500, play with €1,000 or 50% up to €500, Deposit€1,000, play with €1,500 or 100 free spins on 10 exciting games : Use your freespins to play on your top 10 favourite games
  • 5th deposit
    100% up to €500 (min deposit €30), Deposit €500, play with €1,000 or 50% up to €500 : Deposit €1,000, play with €1,500 or 100 free spins on 10 exciting games : Use your freespins to play on your top 10 favourite games


All bonuses require a minimum deposit of €10 and a 75x wagering requirement on the bonus amount before a player can withdraw any winnings derived from use of such bonus. The following games are excluded from the wagering requirement: Retro Super 80’s; Retro Funky 70’s; Retro Groovy 60’s; Kings of Chicago; Ghost Pirates; Demolition Squad; Zombies; Dead or Alive; Bloodsuckers; Victorious; Devils Delight; Reel Steal.

The maximum stake is €5 on other games. A bonus credit must be used within one month of it being credited to your account or else it will expire. Deposits made via Skrill or Neteller are not eligible for this Bonus. All free spins and deposit bonuses are valid for 7 days. The fist 5 Casino Room Deposit Bonus also has a thirty day window which means that players must fulfill all the bonus conditions in that time if they have any hope of withdrawing their winnings.


Casino Room Bonus: 500% up to €100

  • 50% – 100% 
  • up to £2200 Bonus
  • 50 free plays without deposit
  • 30 days, wager requirement 75x

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Casino Room Environment: Smartly Designed, Easy To Navigate

As part of our Casino Room test, we examined the overall user experience at the casino. The Casino Room website is thoroughly modern and it is easy to see that the designers have spent a great deal of time on the site — not just on the aesthetic appeal in look and feel, but also in the actual functionality of the website. The website is very clean and crisp and even though the overall theme is fun, it could easily be classified among the more professional and serious online casino websites.

Casino Room Environment: Smartly Designed, Easy To Navigate

Navigating through different categories is quick and only requires one or two mouse click selections to get what you need. During our Casino Room test, we found the important categories in a matter of seconds, such as the casino games section and Casino Room promotions.

Colourful home screen for the brightest of starts
Colourful home screen for the brightest of starts
Wide selection of games to get stuck into
Wide selection of games to get stuck into


The entire casino has a really nice, stripped-down feel to it which is very refreshing when compared to some online casinos that are very busy with too many flashing lights and other distractions.  To check how Casino Room’s design compares to the others, please check our Online Casino Comparison section.

The Casino Room Theme, a cut above the rest! The Casino Room Theme, a cut above the rest!
Quick and easy to access games
Quick and easy to access games
Fantastic welcome bonus for new customers
Fantastic welcome bonus for new customers


Exploring further with our Casino Room test, we found that another interesting aspect about the operator is that it offers an Instant Play only casino with no download option at all. This idea of presenting everything in a single platform is growing and is a great system when it works which, in this case it does. Casino Room syncs their customer’s details including favourite’s games, current games and so on across all devices including mobile. Players can know exactly where they are in the casino or a particular game last played or favourites on their desktop device or mobile device. A Flash-only casino also has the added advantage of greater inclusivity, as players with different types of technology, such as different browsers or different mobile operating systems, can all easily log in and play.

Software DevelopersElk Studios, Yggdrasil Gaming, Aristocrat, Thunderkick, NetEnt, Evolution Gaming, Novomatic, Betsoft, Play’n GO, Nyx Interactive, Microgaming, WMS (Williams Interactive)
Available GamesClassic slots, Video slots, Roulette, Blackjack, Progressive jackpots, Live casino Games
Special GamesSimsalabim, NRVNA, Starburst, Mega Joker, Gonzo’s Quest
Minimum RequirementsPentium 100MHz, 8MB RAM
CompatibilityMicrosoft Windows XP or later
Live GamesLive Roulette, Live Blackjack, Live Baccarat
Software AwardsNone as yet.

3. Games Offer

Game Selection: An Array of Software Providers

Casino Room makes use of multiple software providers which truly helps to create a more interesting and diverse games library to choose from. The majority of game type at Casino Room is slots and thanks to many of the designers listed below, is a very interesting collection.

Software contributors include:

  • Elk Studios
  • Yggdrasil Gaming
  • Aristocrat
  • Thunderkick
  • NetEnt
  • Evolution Gaming
  • Novomatic
  • Betsoft
  • Play’n GO
  • Nyx Interactive
  • Microgaming
  • WMS (Williams Interactive)
    As part of our Casino Room review we decided to test a few including popular NetEnt game Jack and the Beanstalk, Jack hammer and of course, Starburst. Games loaded quickly and getting to the game did not take a lot of clicks, like it does in some online casinos.

    In addition to great NetEnt slots, Casino Room also offer a number of Microgaming’s formidable progressive jackpot slots, including Mega Moolah, Dark Knight and Major Millions.

    Main game categories that Casino Room lists include: Classic slots; Video slots; Roulette; Blackjack; Progressive jackpots; Live casino and Others. Games belonging to each category are neatly grouped together, making it easy for a fan of any one particular genre to find similar games to play. As mentioned earlier, the majority of games here are slot games, with over 400 to choose from.

    A great mobile service for punters.
    A great mobile service for punters.

    While we did say that Casino Room features a lot of slots, fans of table games will be pleased that there are plenty of great classic casino games to choose from including no less than fifteen versions of blackjack and no less than twelve versions of roulette. Some of these titles are:

  • Atlantic City Gold Blackjack
  • Super 7
  • Single Deck Blackjack
  • Zoom Roulette
  • Premier Roulette
  • Pai Gow
  • Craps
  • Baccarat
  • Red Dog Progressive
    The casino also offers a live casino option which presents a quality video streaming platform in real time with gorgeous dealers and immersive, interactive gameplay. Live casino games are provided by Extreme Live Gaming (Novomatic) and Quickfire (Microgaming) and include:

  • Live Roulette
  • Live Blackjack
  • Live Baccarat
    So, as you can, there’s a huge range of games available at Casino Room! An offering that we’re very much pleased with.

    View by software

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    • ALLE
    • BetSoft
    • Cirsa
    • Elk Studios
    • IGT
    • Live Dealer
    • Merkur
    • Microgaming
    • NetEnt
    • NextGen Gaming
    • Novoline
    • Novomatic
    • Play'n Go
    • Playtech
    • Quickfire
    • Quickspin
    • Thunderkick
    • WMS Gaming
    • Yggdrasil

    4. Devices & Apps

    Devices And Apps: Playing Casino Room Games On The Go

    Casino Room’s mobile platform is excellent and, like its Flash casino sibling, can accommodate any operating system and can be played on just about any mobile device, even Kindle!

    Casino Room available on mobile, tablet and desktop Casino Room available on mobile, tablet and desktop

    The mobile casino game range currently includes around 170 slots titles including Starburst and other popular and trending titles like Gonzo’s Quest and Jack Hammer. The mobile platform also includes a half dozen or so variations of mobile roulette and mobile blackjack. As mentioned earlier players only need one account with Casino Room as all information and functionality is synced across all devices.

    5. Customer Service

    Customer Service: Getting Help When You Need It from Casino Room
    Live Chat Support

    Casino Room offers excellent customer support with a comprehensive range of communication channels. The primary method of communicating and also the most popular is instant chat as it provides fast results with very little effort. Casino Room customer care agents are friendly with excellent casino knowledge, making it a breeze to find solutions to problems or issues.

    Email correspondence via [email protected] is also available via a useful contact sheet. Simply fill in your email address and along with the nature of the problem or query and one of their operators will get back to you. Response time is quite good depending on current volumes and usually ranges from forty minutes to a few hours. You can also email the casino directly if you know precisely which channel to follow (admin, gaming, security etc.).

    If you can’t access the live chat feature for some reason and you need a faster response time than using the email service, you could always call the centre directly via a dedicated call line at +4420 7193 4376, or use the Skype feature during normal business hours. A good idea to implement, before trying any of the communication channel mentioned above, is to look through the casinos FAQ section. This is often the best place to start as there is a very good chance that you will find what you’re looking for there. The FAQ section is neatly categorized into most commonly asked questions relating to specific areas of the casino such as personal account query, gaming, banking and so on…

    Corporation Information
    CEO Faye Morse
    Adress Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3SB
    Email-Adress [email protected]
    Phone-Number 0808 238 6049

    6. Deposit & Payout

    Deposit And Payouts: A Good Variety of Transactional Methods
    Quick Payout
    Safe & discrete
    Certified & controlled

    Casino Room offers a fairly decent range of banking options, although not as many as some other casinos that we have reviewed. Most of the standard methods used for depositing funds are available here and, during our Casino Room test we found that certain methods are quicker than others. This is particularly true in the case of PaySafeCard, UKash and Neteller where processing was basically instant. Methods for withdrawing funds are a bit lower since not all banking methods can be used for both sides of the transaction process. Nevertheless, there are still more than enough options to satisfy most player needs.

    Payment Method Name Deposit Pay-out Waiting Time
    Bank Wire Bank Wire £10 – £50000 £10 – £100000 1 – 7 days
    Click2Pay Click2Pay £10 – £50000 £10 – £100000 1 – 7 days
    Credit Card Credit Card £10 – £50000 £10 – £100000 1 – 7 days
    Giropay Giropay £10 – £5000 £10 – £5000 1 – 3 days
    iDeal iDeal £10 – £2000 £10 – £2000 1 – 7 days
    Neteller Neteller £10 – £50000 £10 – £100000 1 – 7 days
    PaySafeCard PaySafeCard £10 – £4000 Not available Not available
    Skrill Skrill £10 – £5000 £10 – £2500 1 – 7 days
    Trustly Trustly £10 – £50000 £10 – £100000 1 – 7 days
    Ukash Ukash £5 – £1000 Not available Not available
    WebMoney WebMoney £10 – £50000 £10 – £100000 1 – 7 days

    7. Security & Licensing

    Security & Licensing: Casino Room - A safe place to play!

    In terms of our Casino Room opinions, we reckon that the licensing of the operator is perhaps a little out of the ordinary, where most online casinos will have one or two separate remote gambling licenses, though in the case of Casino Room, the operator currently holds three in total.

    Casino Room is licensed and regulated by:

  • Malta Lotteries and Gambling Authority
  • UK Gambling Commission
  • Curacao Gambling Commission
    Casino Room also has their software regularly tested and audited by an independent organization. Casino Room uses TST, an independent testing service to regularly check its gambling software which includes the systems RNG’s (Random Number Generators). Casino Room also safeguards their software as well as the private and sensitive information of the player base with Rapid SSL who employ advanced 256-bit Secure Socket Layer digital encryption protection throughout the site.

    As you can see, safety and security is very well-taken care of and the only other factor in this section of our Casino Room test pertains to responsible gaming. An important and very useful feature provided by Casino Room is a self-test which any player can administer to themselves at any time. The self-test is designed to help the player ascertain whether or not they might be developing a problem with gambling and gambling addiction.

    The self-test is part of the casinos responsible gambling section of their casino which also contains useful insights and resources for anyone who may be I need of gambling intervention. Players can also access administrative elements within their accounts to set limits on how much they can deposit and in more extreme cases, self-exclude themselves from the site altogether. The casino is also certified by GamCare. Finally, Casio Room Casino has several elements in place to prevent any underage person from applying for a player account through sophisticated software tracking applications.


    EU-License from Gibraltar & certification from RGT, Gambleaware and Gamcare

    Regulatory Authority
    UK Gambling Commission, Malta Gaming Authority & Curacao
    License Nr
    Cryptographic Technique
    256 bit SSL Encryption
    Random Generator
    Top5 Casinos with license
    1. Place
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    8. Limits & Payout

    Limits & payout margins at Casino Room: What you can expect

    To any casino gamers, the casino payout is all that matters. Our Casino Room test revealed the casinos payout is actually fairly high at 96%. The casinos overall payout percentage or Return to Player depends largely on the accumulated results of the different casino games and their individual payout percentages. Casino Room is independently audited by TST Canada. Below is an average of what different RTP’s look like for each game expressed in percentages:

    • Classic Slots -76.90 – 99.00%
    • Video Slots – 96.10 – 96.80%
    • Roulette – 92.11 – 97.30%
    • Blackjack – 98.50 – 99.75%
    • Table games – 98.75 – 98.96%
    • Video Poker – 97.97 – 99.56%
    • Scratch Cards – 86.00 – 87.50%
    • Arcade Games – 84.00 – 88.50%

    Casino Room generally features a balanced range of games in terms of betting limits. There are games with low limits to suit players on a tight budget, games for those that are somewhere in the middle and games with very high limits to suit high rollers.

    Fans of slot games will find that, on average, minimum bets start at £0.01 and go up in increments until they get to the maximum bet of £125. Of course this is just an example to illustrate how slots minimum and maximum betting works; there are plenty of slots with completely different minimum and maximum totals.

    As part of our Casino Room test, we had a closer look at two of the most popular casino games in the world, roulette and Blackjack, to see what Casino Room minimum and maximum bets are.

    Roulette table limits range from a minimum £0.10 – £1 and go up to a maximum of £50 – £500. Blackjack minimums start at£1 and go up to £25 while the maximum limits start at £40 and go up a high £500.

    9. VIP-Program

    VIP program: No Formal VIP Program

    Casino Room does not make available an exclusive VIP program, but instead features a rather unique rewards scheme. The system works on missions which are revealed to you as you play at the casino. There are a lot of different missions and the surprise element of never knowing what they will be really helps to keep things interesting.

    On certain occasions, the casino will send you 10 free spins on a game of their choice and at times may give you free spins as a reward for achieving something else. The system is based around planets and each planet you complete will take you to the next one. Each planet contains rewards and these can range from free spins to instant cash prizes.

    10. Additional Offers

    Additional offers: No other brand-related offers from Casino Room

    Casino Room does not really have any other associated product with the brand as yet and has chosen instead to focus their energy on producing an environment that is innovative and fun. Their mobile platform is already quite different from most others in terms of flexibility, being able to accommodate almost any device on any system. The fact that all your devices are synced to a single user interface is another feather in their cap.

    Black Jack
    Video Poker
    Total Score

    Our Summary

    Our Conclusion: Our Verdict on the Casino Room Rating

    Casino Room offers a casino website that is not only innovative and quite original, it is also very aesthetically pleasing, with a pleasantly simple user interface and a casino floor that is very easy to navigate.

    The casino offers a fantastic range of games with hundreds to choose from, this is especially true when it comes to the massive slots collection, featuring the latest NetEnt adventure slots and Microgaming’s very lucrative progressive jackpot games.

    Casino Room is dedicated to providing a safe and secure gaming environment and even carry no less than three gambling licenses, from the three toughest authorities! The site employs the latest digital encryption and the regular independent auditing of its RNG software and its RTP stats should also reinforce the fairness and openness of this fun yet sophisticated online casino.

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    Our Author Paul Clark

    Our Author Paul Clark is a passionate casinoplayer and an expert on online casinos with slot machines and how to play them. He feels at home when there is something to play and win. Since the beginning of the online casinos he started playing and betting online. As an experienced editor he made his passion to profession years ago. Paul is a slot and video poker columnist and has written for many of gaming’s leading publications. Now he is testing Online Casinos thoroughly. We are glad that we could win him and his expertise for Casinocowboy. He provides our readers with the most important and most recent information about the gambling world.