Casino Room Review: Ratings By Real Customers
Casino Room presents a young and vibrant look and feel with a simple and easy to navigate user interface. The overall theme of this casino is fun and they have a few unique takes on the traditional online casino, some of which we’ll take a close look at in this Casino Room review. Casino Room was launched in 2005 by a group of highly experienced casino and gaming developers who together felt there was a need for an online casino with a difference.
The Casino Room brand is not part of a bigger organization like Betway Casino or 777 Casino and is developed and managed Ellmount Gaming Limited, based in Malta but numerous offices across the globe including Paris, Costa Rica, Curacao and Cypress. The casino is licensed in Malta and regulated by MGA or the Malta Gambling Association. Casino Room also enjoys representation in the United Kingdom and is licensed and regulated by the UK Gambling Commission.
- Simple and fun theme
- Efficient user interface, easy to navigate
- Over 400 award0winnng games
- Innovative ‘mission-based’ rewards system
Pros & Cons
- Full dedicated Flash-based casino platform
- Solid customer support
- Multiple software providers
- Flexible banking options
- Multiple language and currency support
- Numerous restricted countries
- No structured VIP program
|1. Rating Bonus||9/10 Points|
|2. Rating Environment||9/10 Points|
|3. Rating Games||9/10 Points|
|4. Rating Devices and Apps||9/10 Points|
|5. Rating Customer Service||9/10 Points|
|6. Rating Deposit and Payout||9/10 Points|
|7. Rating Security and Licensing||10/10 Points|
|8. Rating Limits and Payout||9/10 Points|
|9. Rating VIP||7/10 Points|
|10. Rating Additional Offer||6/10 Points|
|Result||= 86/100 Points|
1. Casino-BonusCasino Bonus: Examining A Good Welcome Bonus Offering
Casino Room is currently offering new players who sign up for an account a 100% match up bonus up to £500 to play on all games, on their first deposit. In addition to the match bonus on their first deposit, the casino is also adding 20 free spins for a total of 9 days to be enjoyed. More good news is that there is no need for new sign ups to present a Casino Room bonus code in order to unlock the offer.
The 20 free spins are allocated in batches every day over a 9 day cycle as soon as the new player has successfully signed up and deposited to receive the bonus offer. Getting 20 free spins a day, automatically deposited in your account is a great introduction to the casino and a great way to spend your first 9 days with the brand without having to enter any special Casino Room promo code.
The fist Casino Room Deposit Bonus also has a thirty day window which means that players must fulfil all the bonus conditions in that time if they have any hope of withdrawing their winnings. The wagering requirements are 45x and the bonus can only be used on certain games. Thankfully, Casino Room has tons of slots that count towards the bonus conditions.
Since Casino Room make use of a unified account system that automatically syncs account information (including player funds) across all devices, the first deposit bonus also counts for mobile play. There is also a small additional bonus on mobile, where players will receive an additional $8 kicker bonus on their first mobile deposit. The offer is also open to players from Sweden, Germany, Austria and a number of other European territories with additional banking and currency support.
Casino-EnvironmentCasino Room Environment: Smartly Designed, Easy To Navigate
As part of our Casino Room test, we examined the overall user experience at the casino. The Casino Room website is thoroughly modern and it is easy to see that the designers have spent a great deal of time on the site, not just on the aesthetic appeal in look and feel, but also in the actual functionality of the website. The website is very clean and crisp and even though the overall theme is fun, it could easily be classified among the more professional and serious online casino websites.
Navigating through different categories is quick and only requires one or two mouse click selections to get what you need. During our Casino Room test, we found the important categories in a matter of seconds, such as the casino games section and Casino Room promotions.
The entire casino has a really nice, stripped-down feel to it which is very refreshing when compared to some online casinos that are very busy with too many flashing lights and other distractions. To check how Casino Room’s design compares to the others, please check our Online Casino Comparison section.
Exploring further with our Casino Room test, we found that another interesting aspect about the operator is that it offers an Instant Play only casino with no download option at all. This idea of presenting everything in a single platform is growing and is a great system when it works which, in this case it does. Casino Room syncs their customer’s details including favourite’s games, current games and so on across all devices including mobile. Players can know exactly where they are in the casino or a particular game last played or favourites on their desktop device or mobile device. A Flash-only casino also has the added advantage of greater inclusivity, as players with different types of technology, such as different browsers or different mobile operating systems, can all easily log in and play.
|Software Developers||Elk Studios, Yggdrasil Gaming, Aristocrat, Thunderkick, NetEnt, Evolution Gaming, Novomatic, Betsoft, Play’n GO, Nyx Interactive, Microgaming, WMS (Williams Interactive)|
|Available Games||Classic slots, Video slots, Roulette, Blackjack, Progressive jackpots, Live casino Games|
|Special Games||Simsalabim, NRVNA, Starburst, Mega Joker, Gonzo’s Quest|
|Minimum Requirements||Pentium 100MHz, 8MB RAM|
|Compatibility||Microsoft Windows XP or later|
|Live Games||Live Roulette, Live Blackjack, Live Baccarat|
|Software Awards||None as yet.|
3. Games OfferGame Selection: An Array of Software Providers
Casino Room makes use of multiple software providers which truly helps to create a more interesting and diverse games library to choose from. The majority of game type at Casino Room is slots and thanks to many of the designers listed below, is a very interesting collection.
Software contributors include:
- Elk Studios
- Yggdrasil Gaming
- Evolution Gaming
- Play’n GO
- Nyx Interactive
- WMS (Williams Interactive)
Main game categories that Casino Room lists include
- Classic slots
- Video slots
- Progressive jackpots
- Live casino and others
Games belonging to each category are neatly grouped together, making it easy for a fan of any one particular genre to find similar games to play. As mentioned earlier, the majority of games here are slot games, with over 400 to choose from.
As part of our Casino Room review we decided to test a few including popular NetEnt game Jack and the Beanstalk, Jack hammer and of course, Starburst. Games loaded quickly and getting to the game did not take a lot of click like it does in some online casinos!
In addition to great NetEnt slots, Casino Room also offer a number of Microgaming’s formidable progressive jackpot slots, including Mega Moolah, Dark Knight, Major Millions and Isis.
While we did say that Casino Room features a lot of slots, fans of table games will be pleased that there are plenty of great classic casino games to choose from including no less than fifteen versions of Blackjack and no less than twelve versions of Roulette. Some of these titles are:
- Atlantic City Gold Blackjack
- Super 7
- Single Deck Blackjack
- Zoom Roulette
- Premier Roulette
- Pai Gow
- Red Dog Progressive
The casino also offers a live casino option which presents a quality video streaming platform in real time with gorgeous dealers and immersive, interactive gameplay. Live casino games are provided by Extreme Live Gaming 9Novomatic) and Quickfire (Microgaming) and include:
- Live Roulette [Live Roulette]
- Live Blackjack
- Live Baccarat
View by software
- Elk Studios
- Live Dealer
- NextGen Gaming
- Play'n Go
- WMS Gaming
- Gonzo’s QuestReview
- Jack and the BeanstalkReview
- Zeus Slot Review
- Twin Spin Video Slot Review
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4. Devices & AppsDevices And Apps: Playing Casino Room Games On The Go
Casino Room’s mobile platform is excellent and, like its Flash casino sibling can accommodate any operating system and can be played on just about any mobile device, even Kindle!
The mobile casino game range currently includes around 170 slots titles including Starburst and other popular and trending titles like Gonzo’s Quest and Jack Hammer. The mobile platform also includes a half dozen or so variations of mobile Roulette and mobile Blackjack. As mentioned earlier players only need one account with Casino Room as all information and functionality is synced across all devices.
5. Customer ServiceCustomer Service: Getting Help When You Need It from Casino Room
Casino Room offers excellent customer support with a comprehensive range of communication channels. The primary method of communicating and also the most popular is instant chat as it provides fast results with very little effort. Casino Room customer care agents are friendly with excellent casino knowledge, making it a breeze to find solutions to problems or issues.
Email correspondence via [email protected] is also available via a useful contact sheet, simply fill in your email address and along with the nature of the problem or query and one of their operators will get back to you. Response time is quite good depending on current volumes and usually ranges from forty minutes to a few hours. You can also email the casino directly if you know precisely which channel to follow (admin, gaming, security etc.).
If you can’t access the live chat feature for some reason and you need a faster response time than using the email service, you could always call the centre directly via a dedicated call line at +4420 7193 4376 or use the Skype feature during normal business hours. A good idea to implement, before trying any of the communication channel mentioned above, is to look through the casinos FAQ section. This is often the best place to start as there is a very good chance that you will find what you’re looking for there. The FAQ section is neatly categorized into most commonly asked questions relating to specific areas of the casino such as personal account query, gaming, banking and so on
6. Deposit & PayoutDeposit And Payouts: A Good Variety of Transactional Methods
Casino Room offers a fairly decent range of banking options, although not as many as some other casinos that we have reviewed. Most of the standard methods used for depositing funds are available here and, during our Casino Room test we found that certain methods are quicker than others. This is particularly true in the case of PaySafeCard, UKash and Neteller where processing was basically instant. Methods for withdrawing funds are a bit lower since not all banking methods can be used for both sides of the transaction process. Nevertheless, there are still more than enough to be able to satisfy most player needs.
|Payment Method||Name||Deposit||Pay-out||Waiting Time|
|Bank Wire||£10 – £50000||£10 – £100000||1 – 7 days|
|Click2Pay||£10 – £50000||£10 – £100000||1 – 7 days|
|Credit Card||£10 – £50000||£10 – £100000||1 – 7 days|
|Giropay||£10 – £5000||£10 – £5000||1 – 3 days|
|iDeal||£10 – £2000||£10 – £2000||1 – 7 days|
|Neteller||£10 – £50000||£10 – £100000||1 – 7 days|
|PaySafeCard||£10 – £4000||Not available||Not available|
|Skrill||£10 – £5000||£10 – £2500||1 – 7 days|
|Trustly||£10 – £50000||£10 – £100000||1 – 7 days|
|Ukash||£5 – £1000||Not available||Not available|
|WebMoney||£10 – £50000||£10 – £100000||1 – 7 days|
7. Security & LicensingSecurity & Licensing: Casino Room - A safe place to play!
In terms of our Casino Room opinions, we reckon that the licensing of the operator is perhaps a little out of the ordinary, where most online casinos will have one or two separate remote gambling licenses, though in the case of Casino Room, the operator currently holds three in total.
Casino Room is licensed and regulated by:
- Malta Lotteries and Gambling Authority
- UK Gambling Commission
- Curacao Gambling Commission
Casino Room also has their software regularly tested and audited by an independent organization. Casino Room uses TST, an independent testing service to regularly check its gambling software which includes the systems RNG’s (Random Number Generators). Casino Room also safeguards their software as well as the private and sensitive information of the player base with Rapid SSL who employ advanced 256-bit Secure Socket Layer digital encryption protection throughout the site.
As you can see, safety and security is very well-taken care of and the only other factor in this section of our Casino Room test pertains to responsible gaming. An important and very useful feature provided by Casino Room is a self-test which any player can administer to themselves at any time. The self-test is designed to help the player ascertain whether or not they might be developing a problem with gambling and gambling addiction.
The self-test is part of the casinos responsible gambling section of their casino which also contains useful insights and resources for anyone who may be I need of gambling intervention. Players can also access administrative elements within their accounts to set limits on how much they can deposit and in more extreme cases, self0exclude themselves from the site altogether. The casino is also certified by GamCare. Finally, Casio Room Casino has several elements in place to prevent any underage person from applying for a player account through sophisticated software tracking applications.
8. Limits & PayoutLimits & payout margins at Casino Room: What you can expect
To any casino gamers, the casino payout is all that matters. Our Casino Room test revealed the casinos payout is actually fairly high at 96%. The casinos overall payout percentage or Return to Player depends largely on the accumulated results of the different casino games and their individual payout percentages. Casino Room is independently audited by TST Canada. Below is an average of what different RTP’s look like for each game expressed in percentages:
- Classic Slots -76.90 – 99.00%
- Video Slots – 96.10 – 96.80%
- Roulette – 92.11 – 97.30%
- Blackjack – 98.50 – 99.75%
- Table games – 98.75 – 98.96%
- Video Poker – 97.97 – 99.56%
- Scratch Cards – 86.00 – 87.50%
- Arcade Games – 84.00 – 88.50%
Casino Room generally features a balanced range of games in terms of betting limits, there are games with low limits to suit players on a tight budget, games for those that are somewhere in the middle and games with very high limits to suit high rollers.
Fans of slot games will find that, on average, minimum bets start at £0.01 and go up in increments until they get to the maximum bet of £125. Of course this is just an example to illustrate how slots minimum and maximum betting works; there are plenty of slots with completely different minimum and maximum totals.
As part of our Casino Room test, we had a closer look at two of the most popular casino games in the world, roulette and Blackjack, to see what Casino Room minimum and maximum bets are.
Roulette table limits range from a minimum £0.10 – £1 and go up to a maximum of £50 – £500. Blackjack minimums start at£1 and go up to £25 while the maximum limits start at £40 and go up a high £500.
9. VIP-ProgramVIP program: No Formal VIP Program
Casino Room does not make available an exclusive VIP program but instead features a rather unique rewards scheme. The system works on missions which are revealed to you as you play at the casino. There are a lot of different missions and the surprise element of never knowing what they will be really helps to keep things interesting.
On certain occasions, the casino will send you 10 free spins on a game of their choice and at times may give you free spins as a reward for achieving something else. The system is based around planets and each planet you complete will take you to the next one. Each planet contains rewards and these can range from free spins to instant cash prizes.
10. Additional OffersAdditional offers: No other brand-related offers from Casino Room
Casino Room does not really have any other associated product with the brand as yet and has chosen instead to focus their energy on producing an environment that is innovative and fun. Their mobile platform is already quite different from most others in terms of flexibility, being able to accommodate almost any device on any system. The fact that all your devices are synced to a single user interface is another feather in their cap.
Our SummaryOur Conclusion: Our Verdict on the Casino Room Rating
Casino Room offers a casino website that is not only innovative and quite original, it is also very aesthetically pleasing, with a pleasantly simple user interface and a casino floor that is very easy to navigate.
The casino offers a fantastic range of games with hundreds to choose from, this is especially true when it comes to the massive slots collection, featuring the latest NetEnt adventure slots and Microgaming’s very lucrative progressive jackpot games.
Casino Room is dedicated to providing a safe and secure gaming environment and even carry no less than three gambling licenses, from the three toughest authorities! The site employs the latest digital encryption and the regular independent auditing of its RNG software and its RTP stats should also reinforce the fairness and openness of this fun yet sophisticated online casino.
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