Grand Ivy Casino review: RATINGS BY REAL CUSTOMERS

Last updated & tested: 2019-08-13

100% up to £1500
T&Cs Apply, 18+

Grand Ivy Casino is a brand that is managed by White Hat Gaming Ltd. It has been in operation since 2016, and it has quickly earned many strong Grand Ivy Casino ratings as a result of their excellent selection of slots and table games.

So our Grand Ivy Casino review is going to put this gaming site under the microscope to see whether you need a bonus code for their welcome offer, and it will ask is Grand Ivy Casino safe for your casino gaming needs.

And with a detailed examination of the brand’s payment methods and customer service options, you’ll have everything you need to see whether Grand Ivy Casino is right for you.

  • Top live casino games
  • Great slots gaming options
  • Wide variety of payment methods
  • User-friendly gaming website

Pros & Cons

= 7 = 0
  • Nice Grand Ivy Casino sign up bonus
  • Nice Grand Ivy Casino sign up bonus
  • Decent customer service support options
  • Stylish and sophisticated gaming website
  • Fully licensed by UK Gambling Commission
  • No dedicated Grand Ivy Casino app
  • Lack of decent promo codes

Category Overview

1. Rating Bonus 7/10 Points
2. Rating Environment 8/10 Points
3. Rating Games 8/10 Points
4. Rating Devices and Apps 6/10 Points
5. Rating Customer Service 7/10 Points
6. Rating Deposit and Payout 7/10 Points
7. Rating Security and Licensing 7/10 Points
8. Rating Limits and Payout 7/10 Points
9. Rating VIP 8/10 Points
10. Rating Additional Offer 7/10 Points
Ergebnis = 72/100 Points

1. Casino-Bonus

Our in-depth Grand Ivy Casino review

New customers at this gaming site can look forward to a Grand Ivy Casino sign up bonus that doesn’t require a promo code to activate it.

The offer gives new players up to £1500 in matched deposit bonuses and 100 extra spins that are spread over three stages. This should help to boost the Grand Ivy Casino ratings and it is one of the better new customer offers around.

Your first deposit will be matched 100% up to £300 and you also get 25 extra spins on the Starburst slots game. The second deposit has a 25% match up to £800 and rewards you with 50 spins on the Aloha Cluster Pays game. And the third deposit grants you a 50% deposit bonus up to £400 with an accompanying 25 extra spins on the Gonzo’s Quest slots.

Enter the luxurious world of Grand Ivy's VIP offering
Enter the luxurious world of Grand Ivy's VIP offering
A whopping £1,500 on offer to new customers.
A whopping £1,500 on offer to new customers.

There are 35x play-through requirements, and this offer doesn’t apply to those who use Neteller or Skrill to make their deposits. And the maximum bet for the Grand Ivy Casino sign up bonus is £5.

All extra spin bonuses will expire after ten days, so be quick to use your welcome offer. But thankfully you don’t need a Grand Ivy Casino promo code to apply for this sign up bonus.

On the whole this is a pretty generous deal from a relatively new online casino site. Whilst it would take some effort to make the maximum matched deposit value of £1500, it still has the potential to seriously boost your casino gaming winnings.

And don’t forget that the brand also include many other interesting promotions that range from incredible giveaways of Mercedes-Benz cars, to their awesome Smoking Blackjack tournament to add a little extra adrenaline to your casino gaming experience.

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User-friendly website boosts the Grand Ivy Casino ratings

Most Grand Ivy Casino reviews remark that the brand have given customers a great website that is sleek and sophisticated, and yet remarkably user friendly. A big reason as to why Grand Ivy Casino ratings are so favourable is the way in which the website make it very easy for users to find the game of their choice.

Easy to navigate homepage.
Easy to navigate homepage.
Wide-range of promotions on offer all year-round.
Wide-range of promotions on offer all year-round.

Whether you are looking for quick and fun slots games, or glamorous live casino options, everything is just a click away and easy to access.

User-friendly website boosts the Grand Ivy Casino ratings

Although the website is very comprehensive, it doesn’t suffer from annoying pop-ups or time-consuming videos. And with important functions like live chat, login, and promotions clearly labelled, the Grand Ivy Casino rating for usability will be high.


With a simple method to make deposits and pick up your winnings, it’s clear that this gaming brand have helped many users carry out a range of tasks in a quick and efficient manner.


And above all, it’s the overall aesthetic of the website that’s a real winner. Whilst many gaming websites look like they were designed by amateur cartoonists, this is a brand who make it clear that they want to help serious and mature gamers make some decent winnings with their sophisticated casino games.

3. Games Offer

Excellent choice of slots and table games

Customers will be glad to find a wide range of over 500 games that are created by leading industry brands such as NetEnt, NYX, Leander and Amaya.

From a vast selection of colourful and potentially profitable slots games, to some seriously impressive live table games, this Grand Ivy Casino review has found that there is a good choice of titles to suit all tastes.

There seems to be a countless array of traditional casino games like slots, blackjack, roulette, poker and baccarat, but many varieties of pontoon, punto banco and odd one in also make an appearance here.

Some of the best games on the market.
Some of the best games on the market.
A live casino like no other -- perfect for all.
A live casino like no other -- perfect for all.

The roll-call of the site’s jackpots is particularly noticeable with seven-figure sums being won on slots games like Mega Moolah, Hall of Gods and Slots of Gold.

But the sheer variety of slots games means that everything from Immortal Romance to the Jimi Hendrix slot game has the potential to attract some customers.

Our favourite slots games included the likes of the very cute Not Enough Kittens, or even the Minion-themed Cash Mix. Although there’s something to be said for playing the awesome Planet of the Apes slots game too.

It’s probably the live casino games that have helped the Grand Ivy Casino reviews in the past, as everything from Live Ultimate Texas Holdem to Live Caribbean Stud carries the Evolution Gaming trademark to ensure a top-level gaming experience.

And whether you are playing craps, pontoon or Oasis Poker Pro, then you can be sure that Grand Ivy Casino will help you with assistance from their great customer support team.

But whether it’s a well-known slots game like Starburst, or an interesting poker variant like Jacks or Better Double Up, it’s clear that the Grand Ivy Casino rating for gaming variety is going to score highly.

View by software

string(5) "games"
  • ALLE
  • BetSoft
  • Cirsa
  • Elk Studios
  • IGT
  • Live Dealer
  • Merkur
  • Microgaming
  • NetEnt
  • NextGen Gaming
  • Novoline
  • Novomatic
  • Play'n Go
  • Playtech
  • Quickfire
  • Quickspin
  • Thunderkick
  • WMS Gaming
  • Yggdrasil

4. Devices & Apps

No app, but mobile friendly website

As more and more people now use mobile devices for playing online casino games, it’s clear that a website’s functionality is going to play a big part in the Grand Ivy Casino rating. 

Thankfully Grand Ivy Casino have given us a very modern and slick website that works well on computers as well as on the smaller screens of smartphones and tablets.

Unfortunately, there is no dedicated Grand Ivy Casino gaming app for mobile users. This is a real let-down for the brand as they seem to offer a top-class casino gaming service, and it would have been very handy to have a Grand Ivy Casino app for betting whilst out and about.


But if you click on the Mobile section of the website, you will find a good selection of exclusive mobile slots games that are created especially for iOS and Android devices.

Whilst the brand’s live casino games will always look best on a desktop or laptop computer, it’s good to find that Grand Ivy Casino ratings score well for providing mobile versions of classic slot games like Agent Jane Blonde, 108 Heroes and Avalon.

So although more of an effort could have been made to create a dedicated casino gaming app, it seems that Grand Ivy Casino have provided a decent service for a wide range of gamers.

5. Customer Service

24/7 customer support for your queries
Live Chat Support

Grand Ivy Casino have given all customers some simple ways to get in touch regarding anything from forgotten passwords to asking questions like is Grand Ivy Casino safe for receiving payments.

There is a Live Chat tab on the side of all pages of the casino gaming website that will allow you to contact the Grand Ivy Casino customer service representatives 24/7 in a quick and stress-free manner.

In addition to this, you can also use the dedicated customer support email service that could be a good option for any more complicated and detailed queries.

Solid customer support available Solid customer support available

However, where the Grand Ivy Casino rating for customer service might fall down is the fact that there is no telephone hotline for the brand. This could have been helpful for any customers wishing to speak to a representative of the brand about any tricky and sensitive issue.

This is a real shame as many other top gaming websites like William Hill feature dedicated customer support telephone hotlines where customers won’t be charged a penny for making a call from a landline or a mobile device.

It should also be stated that the website doesn’t include any basic FAQ sections to answer some of the most common customer queries. With even newer gaming websites like LunaCasino having a decent FAQ section, it’s a bit of a letdown for the Grand Ivy Casino rating in this regard.

However, the brand does have an excellent VIP program that treats all loyal customers with access to the VIP Lounge that gives you your own personal VIP account manager to assist you in your casino gaming.

So whilst this Grand Ivy Casino review found that there were some shortcomings in regards to customer service, it was a decent effort by this relatively new brand.

Corporation Information
Corporation WHITEHAT Gaming
CEO Max Wright
Adress 85 St John Street, Valletta, VLT1165, Malta
Email-Adress Unknown
Phone-Number Unknown

6. Deposit & Payout

Wide range of payment methods

Grand Ivy Casino customers can enjoy making deposits and receiving withdrawals through a variety of safe and secure payment methods.

Most people will probably be keen to use established credit and debit card companies like Visa and Mastercard to ensure that they are eligible for the Grand Ivy Casino welcome bonus offer.

But the brand also allow customers to make payments with other innovative methods such as Trustly, Giropay, Sofort, Paysafecard, Dotpay, Skrill, Neteller, Bankwire and many more.

This is one of the widest selection of payment methods that we’ve seen at any casino gaming website. And whilst each payment method is accompanied by variations in regards to transaction times and processing fees, it’s nice to find that Grand Ivy Casino have helped customers pick and choose how they want to make payments.

The minimum that you can withdraw at one time at Grand Ivy Casino is £30 which is a little higher than some brands, but as there is nothing in the terms and conditions about minimum deposit amounts, it seems that Grand Ivy Casino are a little more flexible in this regard.

One thing that might be stopping Grand Ivy Casino reviews getting better scores, is the fact that, unlike gaming sites like Betway, they have yet to allow customers to make payments with PayPal.

Whilst this might strike some people as being fairly unusual, it’s actually fairly rare to see PayPal being offered by online casino sites, and so we shouldn’t judge Grand Ivy Casino too harshly as a result of this.

But on the whole, Grand Ivy Casino have given us a good selection of safe and secure payment methods, and they look to be a safe bet for making deposits and receiving winnings online.

Payment Method Name Deposit Pay-out Waiting Time
Credit Card Credit Card £10 - VARIABLE £30 - VARIABLE 1 - 10 days
Giropay Giropay £10 - VARIABLE £30 - VARIABLE 1 - 10 days
Skrill Skrill £10 - VARIABLE £30 - VARIABLE 1 - 10 days
Neteller Neteller £10 - VARIABLE £30 - VARIABLE 1 - 10 days
Paysafecard Paysafecard £10 - VARIABLE £30 - VARIABLE 1 - 10 days

7. Security & Licensing

Is Grand Ivy Casino safe for gaming?

It’s not just the wide variety of dependable payment systems that have helped Grand Ivy Casino get a good rating for security, but the brand are also licensed, regulated and tested by some of the most important institutions in the gambling industry.

The brand is managed by the well-known White Hat Gaming Limited. And with full licensing and regulation by the likes of the UK Gambling Commission and the Malta Gaming Authority, it represents a safe choice for anybody wishing to play online casino games.

In addition to this, the Grand Ivy Casino website is certified by the GeoTrust digital certificate provider to offer SSL encryption to ensure that players’ personal details stay safe and secure.

And with the assistance of the GamCare responsible gambling body, it looks like Grand Ivy Casino will take all of the measures necessary to ensure that everyone’s casino gaming stays under control.

It’s also worth mentioning that Grand Ivy Casino also implements watertight verification methods for the signing up procedure that ensure that nobody below the legal age for gambling in the UK can access the brand’s casino games.

So it’s not just the wide selection of casino games that is helping Grand Ivy Casino provide top competition for the market leaders, as they have proven to be willing to measure up to the standards of the industry’s top regulators too.


Very secure as licensed by UKGC and MGA.

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128 bit encryption
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8. Limits & Payout

What can you win at Grand Ivy Casino?

Many Grand Ivy Casino reviews and even the text on the brand’s website state that this company offers a high payout ratio.

This means that whether you are playing slots games like Gunsmoke or Birdz, or are betting on casino options like Hold’em Poker or Baccarat Pro, you will expect to get a decent and fair payout from this brand.

In terms of how much you can actually win at Grand Ivy Casino, the terms and conditions page of the website clearly states that the company will pay out a maximum of £250,000.

Registration couldn't be easier at Grand Ivy Casino.
Registration couldn't be easier at Grand Ivy Casino.
All the payment methods you need.
All the payment methods you need.

This applies to any bet on a tablet game, or any spin on a slots game. However, if you are playing a progressive slots jackpot game, then if you win over £250,000, then this jackpot prize may take up to 30 days to be paid out.

Whilst this is not a market leading amount in terms of how much you can win, it still represents a significant sum and helps Grand Ivy Casino to become a good choice for all serious casino gamers.

There’s no information on the website about any maximum or minimum betting limits, although Grand Ivy Casino state that they do retain the right to impose or alter any limits whenever they see fit.

But if in doubt, then be sure to contact the 24/7 Grand Ivy Casino customer support team to see whether any limits will be applied to your next casino gaming bet.

9. VIP-Program

Great rewards for loyal customers

Many casino gaming websites have introduced VIP packages that reward loyal customers with special bonuses, and Grand Ivy Casino is no exception.

However, what marks this online casino out from the competition is the fact that they offer no less than four special VIP packages that are all accompanied by a range of exclusive benefits.

These range from having your own VIP account manager, to enjoying same day withdrawals and higher withdrawal limits.

And whether you are using your personal VIP email address to access the special cash back offers, or are just exploring some of the great tailor-made deals, it’s clear that Grand Ivy Casino have put on a fantastic VIP package.

In addition to this, if you manage to stay with the brand long enough to achieve the sought-after Centurion program, you can enjoy birthday cash bonuses, private VIP tournaments, and even invites to exclusive holidays and casino gaming events.

What’s great is that even if you are a VIP at another casino website, then you can apply to make a fast-track to the Grand Ivy Casino VIP program, to make sure that you are getting the top-class treatment that you deserve.

So whilst many Grand Ivy Casino reviews focus on the games, it’s nice to find that this brand are willing to work a little harder to reward their loyal customers.

10. Additional Offers

Scratch cards and virtual games

In the unlikely event that you will tire of Grand Ivy Casino’s massive selection of slots games and innovative live casino options, there’s handful of extra games to play at the website.

Many of you will be familiar with quick and easy scratch cards, and Grand Ivy Casino provide Irish Eyes and Snake Charmer scratch card titles to give gamers a very simple way to make some pocket money.

The DreamCatcher game also makes an appearance in the site’s live casino gaming area for anybody who wants a TV-style game to play.

In addition to this, the brand have also chosen to include some fun virtual gaming options. These include the likes of Virtual Champs League, Virtual Soccer and Virtual World Cup.

Whilst it might be odd to see these virtual sports games at a stylish casino gaming site, these titles have all enjoyed a great deal of popularity recently, and so it’s good to have the option to play them here.

Some casino gaming fans might be disappointed that there aren’t any bingo offerings at Grand Ivy Casino’s website. But as the brand aim to deliver a sleek and sophisticated online casino experience, it shouldn’t be surprising to find that you can’t play bingo games here.

Total Score

Our Summary

Did Grand Ivy Casino make the grade?

Hopefully our review has answered many common questions like is Grand Ivy Casino safe, and does this website feature a good selection of casino games.

It’s clear that this casino gaming site has everything that most potential gamers could wish for.

Although there would be some people who would have liked to play bingo games, use PayPal, and download a dedicated casino app, these are only minor shortcomings and shouldn’t harm the Grand Ivy Casino ratings too much.

The website excels at providing the gamer with a sophisticated take on the online casino gaming trend. Whilst there’s no shortage of bright and colourful slots games, it’s the classic live casino offerings of Common Draw Blackjack, Three Card Poker and Automatic Roulette that really impress.

And whilst the payout limits might not be the best in the business, Grand Ivy Casino have put together a great VIP program to encourage a good degree of brand loyalty too.

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