Luna Casino Review: Ratings By Real Customers

Deposit bonus + Spins
T&Cs Apply, 18+

LunaCasino are an exciting online casino brand based in Malta. And whilst they are a relatively new gaming company that is run by Skill on Net Ltd, we’ve seen the LunaCasino rating soaring in recent months, so our LunaCasino review is going to look at what this gaming site has to offer.

Most LunaCasino reviews focus on the brand’s decent selection of slots games, but with some interesting promotions, it’s clear that the LunaCasino ratings will continue to rise.

And anybody who asks is LunaCasino safe will be glad to find that this site is licensed by the Gambling Commission, and that it includes a wide variety of dependable payment methods.

  • Good selection of slots and table games
  • Generous casino gaming payouts
  • Wide variety of payment methods
  • 24/7 customer support
Device
Games
Payments
License

Pros & Cons

= 5 = 2
  • Clear and simple gaming website
  • Exciting slots games with big payouts
  • Reliable ways to make deposits
  • Decent welcome offer for new customers
  • Great mobile-friendly site
  • Bonus could be more generous
  • Some website graphics are a little pixelated

Category Overview

1. Rating Bonus 6/10 Points
2. Rating Environment 7/10 Points
3. Rating Games 7/10 Points
4. Rating Devices and Apps 6/10 Points
5. Rating Customer Service 7/10 Points
6. Rating Deposit and Payout 7/10 Points
7. Rating Security and Licensing 8/10 Points
8. Rating Limits and Payout 7/10 Points
9. Rating VIP 6/10 Points
10. Rating Additional Offer 5/10 Points
Ergebnis = 66/100 Points

1. Casino-Bonus

Why the LunaCasino rating for their welcome bonus could be better

Many LunaCasino reviews highlight their welcome bonus offer. And whilst the promise of 100 extra
spins for new customers may sound good, on closer inspection, this offer is accompanied by a few restrictions that might prove frustrating.

Luna Casino (Casino) Bonus: Deposit bonus + Spins

  • Deposit Bonus: 100 bonus spins
  • Free Plays: 100 bonus spins
  • Available until: indefinite

Show Bonuscode: N/A Redeem Bonus

Firstly you have to make a deposit of at least £20, and you have to play on The Reel Deal slots game in order to meet the LunaCasino wagering requirements. And whilst one free spin per £1 de-posited seems simple, it’s evident that it’s a little more complex than you would think.

Each qualifying spin must have a value of £0.10 and this welcome bonus offer only applies to your first deposit, so it looks like the LunaCasino ratings might suffer as a result of these restrictions.

Similarly, the maximum that you can bet for your LunaCasino bonus is a fairly uncharitable £5, or £1 for Neteller and Skrill accounts. But with a time frame of 30 days to use your LunaCasino bonus and a simple sign-up process, it has helped the LunaCasino review of their bonus achieve a slightly higher mark.


100 bonus spins for new customers.
100 bonus spins for new customers.
Jump right into the action at BobCasino
Jump right into the action at BobCasino

Obviously this welcome bonus would be no problem for any customers who like the Reel Deal slots game, but if you want to enjoy the site’s range of roulette and blackjack offerings, it’s clear that this promotion might be a little disappointing.

However, the brand have included some other interesting promotions that included daily Buy-In and Freeroll tournaments that give us a decent chance of boosting our winnings. And whilst there is little in the way of fancy giveaways at the LunaCasino website, it’s still a respectable start for a relatively new casino gaming brand.

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Casino-Environment

User-friendly website boosts the LunaCasino rating
0%
Usability
0%
Design
0%
Performance

The LunaCasino website is remarkably simple to get around, with an appealing and colourful aes-thetic that’s perfectly suited to their fun slots games. Thankfully, the homepage loads quickly on all devices, and you can get straight into the slots gam-ing fun with the bare minimum of clicks.


Sleek and simple design
Sleek and simple design
Fantastic range of brilliant promotions
Fantastic range of brilliant promotions

By providing users with a simple and user-friendly gaming website, it’s clear why LunaCasino re-views always score so well in this regard. And whether you want information via the FAQ page, or are seeking how to place a deposit, all of these tasks are easy enough to achieve thanks to the well thought-out interface.

User-friendly website boosts the LunaCasino rating

It’s worth mentioning that some users of the LunaCasino website have found that items like the terms and condition page suffer from a glitchy scrolling feature that can make it a little difficult to find their desired information. And it’s not immediately obvious where the website’s table games and live casino options are located, so there are a few things to work on.

Design

However, the basic design of the slots games also helps to boost the LunaCasino ratings as they offer quick loading times with the bare minimum of fuss – particularly handy for casual players. Alternatively, the website’s live casino games all offer the customer a great way to play these classic titles, and there’s something truly remarkable about being able to see a real-life dealer who will help you celebrate your winning hand in anything from baccarat to blackjack.

Performance

So whilst some other casino gaming providers like Betway offer a much larger site with more options, LunaCasino have given us a nice alternative that helps to make casino gaming something that’s fun, quick and easy.

3. Games Offer

Solid selection from top gaming developers

Whilst LunaCasino don’t have the largest selection of casino games on the internet, it’s clear that they believe in quality and not quantity. This is because LunaCasino have teamed up with famous casino gaming brands like NetEnt, Ama-ya, Williams, Green Valley Games, Barcrest, Evolution, NextGen Gaming, Merkur and Quickfire by MicroGaming to ensure to that you get the best slots and table gaming experience possible.

From officially licensed titles like the Guns N’ Roses and Universal Psycho slots, to the famous Star-burst and Irish Eyes games, it’s clear that LunaCasino have thought long and hard about which titles to include.


Wide range of awesome games.
Wide range of awesome games.
Some of the best providers in the business
Some of the best providers in the business

At the moment, there are dozens of slots games that can be played at LunaCasino, and this will cer-tainly boost the LunaCasino ratings as it’s good to see that they have teamed up with best software developers to ensure a safe and satisfactory experience for their customers. It’s hard to pick a favourite amongst the massive range of slots games, but special mention must be made to Merlins Millions Super Bet that routinely pays out some huge sums, whilst the Divine For-tune slots game has also earned plenty of fans.

And the LunaCasino rating is further boosted by a great range of table games that give you a great chance to game in style. Whether you want to play American Roulette Pro, or Deuces Wild, or even Progressive Blackjack, there are plenty of options here, and it’s nice to see how lesser-seen games like Craps even make an appearance.

The live casino options should also not be underestimated. There’s something endlessly fun about playing live blackjack, live roulette or even live baccarat in real-time against other players. And with the inclusion of real-life dealers, it all adds up to a strong rating for the sheer variety of games to be found at the LunaCasino website.

View by software

string(5) "games"
Software
  • ALLE
  • BetSoft
  • Cirsa
  • Elk Studios
  • IGT
  • Live Dealer
  • Merkur
  • Microgaming
  • NetEnt
  • NextGen Gaming
  • Novoline
  • Novomatic
  • Play'n Go
  • Playtech
  • Quickfire
  • Quickspin
  • Thunderkick
  • WMS Gaming
  • Yggdrasil

4. Devices & Apps

Flexible web service and promise of a casino gaming app
0%
Laptop
0%
Tablet
0%
Mobile

Whether you want to use a desktop computer, a laptop, a tablet or a smartphone, then LunaCasino have provided us with modern gaming website that loads quickly and looks great on all devices.

Rather than making the user download any games, you can get straight into the action by simply signing into your LunaCasino account and then clicking any one of the slots or table games at the website.

Not only does the LunaCasino website look good on the smaller screen of a tablet or smartphone, but the website also promises us a ‘powerful mobile app’ to use.

However, this LunaCasino review couldn’t find any downloadable app on the website, so perhaps this is something that the casino gaming brand are working on. It’s a shame as many of LunaCasi-no’s competitors have found great success by developing their own apps to allow customers a way to play slots, blackjack or roulette whilst out and about.

But seeing as mobile users can enjoy a full LunaCasino experience from the slots games to the withdrawal and deposit methods, it’s clear that this brand take mobile gaming seriously and so we can look forward to many more mobile options in the future.

5. Customer Service

Reliable selection of payment methods
Live Chat Support
E-Mail-Support

Customer support is a very important subject for any LunaCasino review, and the brand have helped gamers resolve any queries through some dependable communication channels.

Not only is there a 24/7 email service, but if you sign up to the website then you can also use the live chat feature from your account page. This is a great way to help with anything from making your first deposit to finding out about the latest promotional offers.

Solid customer support available Solid customer support available

Whilst there is no dedicated customer service telephone hotline, there is a handy FAQ that should be able to resolve the most common customer queries regarding deposits and payouts. This answers many questions regarding loyalty programs, deposit bonuses, and wagering requirements.

Unfortunately, if you are looking for more details about withdrawal limits in the brand’s terms and conditions, the way that it is presented makes it quite hard to read the small print. So be sure to use the live chat feature if you need any extra help.

In addition to these helpful customer support options, many LunaCasino reviews have pointed out that this brand also offers an interesting VIP lounge that looks to reward their most loyal customers with a selection of invite-only contests and prizes.

So although bigger companies like William Hill are able to offer customers a free-of-charge customer hotline, it’s good to find that LunaCasino ratings won’t suffer too much as a result of their decent cus-tomer support and VIP loyalty options.

Corporation Information
Corporation Titanium Brace Marketing Ltd.
CEO Unknown
Adress Unknown
Email-Adress Unknown
Phone-Number Unknown

6. Deposit & Payout

Reliable selection of payment methods
Quick Payout
Safe & discrete
Certified & controlled

Whether you wish to make a deposit or pick up your winnings, LunaCasino give you a reassuring selection of payment methods. Choosing an appropriate payment method is very important as each brand will offer its own advantages in terms of processing times and transaction fees.

So if you were asking is LunaCasino safe for handling your money, then you can rest easy in the knowledge that this brand allow you to use credit and debit cards like Visa and Mastercard, as well as innovative e-wallets like Skrill, Neteller and Paysafecard to make your payments.

Each country has their own payment methods that are outlined at the Cashier section of the website, and the brand’s Lightning Withdrawal service means that you should get your cash within 24 hours of making a withdrawal.


Fantastic range of payment methods.
Fantastic range of payment methods.
Super simple registration process
Super simple registration process

However, LunaCasino state that there might be processing fees for withdrawals, and further infor-mation can be found according to your territory and payment method once you make a request to withdraw. Although this sounds a little vague, it’s not uncommon for casino brands to make a state-ment like this and we cannot criticise LunaCasino too severely for this.

Whilst LunaCasino don’t allow customers to make deposits with PayPal, it’s good to find that they have most of the other popular digital payment methods.

It’s not uncommon to find an online casino site who doesn’t take PayPal, but if you’re determined to use this payment method, see how a brand like Betway should be able to accept this digital payment brand.

So whilst it doesn’t have the biggest the biggest selection of payment methods, LunaCasino has giv-en us a decent range of ways to make our deposits and pick up our winnings.

Payment Method Name Deposit Pay-out Waiting Time
Credit Card Credit Card £10 - VARIABLE £10 - VARIABLE 1 - 10 Days
Skrill Skrill £10 - VARIABLE £10 - VARIABLE 1 - 10 Days
Neteller Neteller £10 - VARIABLE £10 - VARIABLE 1 - 10 Days
PayPal PayPal £10 - VARIABLE £10 - VARIABLE 1 - 10 Days
Giropay Giropay £10 - VARIABLE £10 - VARIABLE 1 - 10 Days
Sofort Sofort £10 - VARIABLE £10 - VARIABLE 1 - 10 Days
PaySafeCard PaySafeCard £10 - VARIABLE £10 - VARIABLE 1 - 10 Days

7. Security & Licensing

Is LunaCasino safe? We think so

Customers’ safety and security is always going to form a big part of any LunaCasino rating, and it’s good to see that this brand have made an effort to show that they are a legitimate casino gaming company.

Not only are the brand regulated by the UK Gambling Commission, but their selection of casino games has also been independently tested by iTech Labs to ensure that the random-number gen-erators deliver genuinely fair results for players.

Whilst the company isn’t on the stock market, their website does offer a 100% secure experience that uses encrypted 128-bit SSL technology to ensure that a user’s personal details stay completely secret. This means that anything from your personal details to your banking information stays well out of reach of any potential hacking attempts.

The LunaCasino rating for security also scores well as a result of the verification process that en-sures that only those who are of legal age to gamble are able to access the site’s games.

And with support from institutions like GamCare and the Responsible Gambling Trust, it should an-swer those questions of is LunaCasino safe once and for all.

License

Licensed by the UKGC

License-Infos
Regulatory Authority
MGA
License Nr
MGA/CL1/1259/2016
Cryptographic Technique
SSL
Random Generator
Unknown
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8. Limits & Payout

Fair betting limits and payout margins

LunaCasino have implemented some respectable limits on the amount that players can withdraw.

The terms and conditions of the company clearly state that players can cash out a maximum winning amount of £10,000 every 30 days. After this, you can make withdrawals of £10,000 every 30 days, and the most you can withdraw at once is £5,000.

This is a good deal for most customers. Whilst there will be some high rollers out there who would have wanted higher limits, for most of us, we’d be happy to make a maximum withdrawal of £10,000 every month.

As all of the slots and table games on offer come from reputable gaming developers like NetEnt, then you can be reassured that you will get a decent Return to Player ratio.

Whilst there is little information to illustrate the average payout margin at the LunaCasino website, the fact that all of the games are independently tested by iTech Labs should mean that any potential-ly big slots win won’t be unnecessarily curtailed.

And with full regulation by the UK Gambling Commission, it should mean a safe and secure gaming experience for all, as this gambling institution has many powers that can shut down an online casino operator if they are found to be offering a service that rips off their customers.

So whilst there is a limited about of information about the betting limits at the brand, it seems that LunaCasino have given us a reasonable amount that we can win, and we can look forward to indus-try institutions like the Gambling Commission helping us ensure that we get a fair payout.

9. VIP-Program

Get your VIP points at LunaCasino

LunaCasino offer an interesting program for its loyal customers that allows them to boost their casino gaming profits through a points system.

As soon as you sign up to the website and play your first casino game, then you can be entered into the VIP program that gives you VIP points and rewards you accordingly.

You can rise through the ranks of bronze, silver, gold, platinum and the invitation-only diamond and red diamond levels, and all of which are accompanied by their own special VIP exclusive promotions.

Although there is little information about what these VIP stages reward customers with, it’s good to see that LunaCasino have given us all some incentive to get as many VIP points as possible.

This VIP scheme gives players a reason to stay loyal to the brand, and whilst some other online ca-sino companies offer free trips to exotic destinations, LunaCasino keep their VIP bonuses strictly about the casino gaming rewards.

VIP points earned must be used within 30 days otherwise they will become void, and they can only be redeemed into cash by customers who registered before March 2017.

So whilst brands like Grand Ivy Casino offer customers an extensive VIP package that features fast-er withdrawals, glamorous holidays and exclusive gaming competitions, it seems that LunaCasino are keeping things a little more basic.

10. Additional Offers

LunaCasino keep it strictly about slots

Whilst the LunaCasino rating for providing a fair selection of dependable slots and casino games cannot be disputed, the brand fails to offer the customer much in the way of extras.

So whilst brands like William Hill offer casino gamers a great range of bingo and scratchcards, Lu-naCasino don’t deliver anything else. Although these games aren’t as popular as slots and table games, there are plenty of customers out there who like these classic retro gaming options, and it’s surprising to find that LunaCasino doesn’t include them.

There’s also a noticeable lack of virtual gaming options which is a shame as many websites now fea-ture popular games like Virtual Soccer.

Although this will be a little disappointing for some potential gamers, the brand’s combination of a strong VIP program and the big jackpots on their slots games will still help them attract many cus-tomers.

A quick look at the latest winners leaderboard on the LunaCasino website shows a constant display of lucky winners from all over Europe and beyond who have managed to make some decent win-nings for the brand’s slots games, and it’s this simplicity that could be LunaCasino’s strength.

So whilst LunaCasino might not be able to compete with other casino sites in terms of the range of extras, it’s good to find that their simplicity may be their best attribute.

Total Score
66/100

Our Summary

Our conclusion: Simple slots and table gaming site

It’s clear that LunaCasino provide a basic, but dependable casino gaming site for all potential gam-ers. Anybody who asks is LunaCasino safe will be glad to find that the brand is licensed and regulat-ed by the UK Gambling Commission and that their slots and table games are all independently test-ed.

Whilst the lack of extras like bingo and scratchcards may be a little disappointing, LunaCasino have managed to give gamers a good selection of slots and table games from some of the best-known casino software developers.

There’s a massive amount of slots and table games to choose from here, and it’s unlikely that any casino gamer will be disappointed with what’s on offer.

And with a dependable selection of payment methods and a reliable customer support team, it looks like LunaCasino have made a decent start to their global casino gaming ambitions.

So whilst LunaCasino have certainly got some way to go, they are a safe and dependable brand for anybody to enjoy casino gaming with.

Let us know what you thought about LunaCasino

Share your experiences of LunaCasino by writing a quick review of the gaming site so that we can help other users work out whether this brand is good for their needs.

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