Stargames Casino Review: Ratings By Real Customers
T&Cs Apply, 18+
The Stargames Casino brand is a vibrant and dynamic online casino that was originally launched in 2007 and is owned and operated by Europe Entertainment Ltd. Though not as well-known as some other online casinos on our Online Casino Comparison list, this casino nevertheless delivers sterling performance and features to its target markets. Read more in our full in-depth Stargames Casino review as we reveal everything that makes this online casino one of the more popular choices today.
Stargames Casino is licensed and regulated in Malta through the Malta Gaming authority and offers players a wide variety of games and styles along with solid banking options and great bonus offers. Once members have signed up with the online casino they will be pleasantly surprised to learn that Stargames Casino also offers regular bonus and promotions including free spins giveaways, just to keep things interesting and fun. Stargames Casino also offers great customer support which is further enhanced with multiple languages and currency support. Further to this, landing pages on the desktop version of the casino are optimised to display a multitude of foreign language options which makes the casino a breeze to navigate to. UK players will by default land on the UK (English) homepage in this instance where all the casino’s texts and promotions are displayed in its proper format.
- Great looking fun sight
- Generous bonus offers
- Excellent range of games
- Multiple language and currency support
Pros & Cons
- Excellent collection of Novamatic Games
- Mobile and Instant Play platforms
- Multiple currency support
- Multiple language support
- 24/7 customer support
- Limited withdrawal methods
- No USA players allowed
|1. Rating Bonus||1/10 Points|
|2. Rating Environment||7/10 Points|
|3. Rating Games||3/10 Points|
|4. Rating Devices and Apps||8/10 Points|
|5. Rating Customer Service||7/10 Points|
|6. Rating Deposit and Payout||7/10 Points|
|7. Rating Security and Licensing||8/10 Points|
|8. Rating Limits and Payout||6/10 Points|
|9. Rating VIP||6/10 Points|
|10. Rating Additional Offer||5/10 Points|
|Result||= 58/100 Points|
1. Casino-BonusCasino Bonus: Examining the casino’s welcome bonus and options
Stargames Casino has a slightly different take on the standard welcome bonus/first deposit bonus offer. When you register for a new player account at the casino you automatically qualify for the first Stargames Casino Deposit Bonus consisting of a 100% match up to £100 to spend on your favourite game.
The casino’s approach to their bonus conditions (wagering requirements) is a deviation from the standard cash wager of 20, 30, 40 or 50 x the deposit plus bonus. Stargames Casino has instead opted for a bonus points system, where every wager made counts for a certain number of points. The points earned on the wager are what count toward the wagering requirements of their bets.
The Stargames Casino bonus is a great offer and is perfect for first time players at the casino. The offer of a 100% match up to £100 with no Stargames Casino bonus code required is open to a number of different countries including players in UK, Germany, Sweden, Austria, Spain, Italy and a number of other regions. As with many bonus offers, the Stargames Casino offer also extends to their mobile platform. You do not need a separate account or a special mobile Stargames Casino Promo Code to load the 100% match up to £100 to your mobile account and all the same conditions will apply as they normally would when playing on the desktop version. See how the Stargames Casino bonus weighs against other online casino bonuses in our casino bonus comparison section.
|100% up to £400
T&Cs Apply, 18+
|10,0 / 10||More Info|
|100% up to £300
T&Cs Apply, 18+
|9,0 / 10||More Info|
|100% up to £200
T&Cs Apply, 18+
|9,0 / 10||More Info|
|100% up to 200€
T&Cs Apply, 18+
|9,0 / 10||More Info|
|100% up to £100 + Extra Spins
T&Cs Apply, 18+
|9,0 / 10||More Info|
Casino-EnvironmentCasino Environment: Sleek Design and Great Usability
The Stargames Casino homepage is bright, dynamic and looks exactly how an online casino that caters to a more tech savvy crowd should look. The designers behind the Stargames Casino brand spent a great deal of time in research and development stage designing the elements that appeal to a select focus group of player and the result truly speaks for itself.
Casino Environment: Sleek Design and Great Usability
The Stargames Casino website is very easy to navigate with main navigational buttons revealing all the most important parts of the casino including tabs for slots, poker, live casino, Casino store, promotions and the main games page. The main games page is where all the different games that the casino has to offer can be found. Simply scrolling down the grid reveals over 300 of the world’s best games, all neatly laid out and easy to click on.
Our Stargames Casino opinion about the graphics and design aspect of the brand is that it speaks to a sophisticated yet fun audience. The layout of the casino is neat and tabs are well placed for easy detection of promotions and games.
Click through pages on the website seems to be almost effortless as is getting to important information such as account details to do with banking and personal information that is required by the casino such as credit card numbers, passwords and so on.
|Software Developers||Novomatic, Greentube, Evolution Gaming, Extreme Live Gaming, Mazooma (Novomatic Group), JVH (Novomatic Group), Astra (Novomatic Group)|
|Available Games||Slots, blackjack games, roulette. Skill games like Jolly, bridge or backgammon, poker|
|Special Games||Book of Ra and Quest for Gold slots|
|Minimum Requirements||900 MB free disk space, 16MB Graphics Card|
|Compatibility||Microsoft Windows 98, 2000, Windows XP, Windows 2003 or Vista, Windows 7, Windows 8, Microsoft Internet Explorer 6.0, Firefox 3.0, Opera 9.5.|
|Software Awards||eCOGRA Software award 2009, European Seal of e-Execellence 2010, EGR B2B Awards: Skill Games Supplier of the Year|
|Live Games||Live Roulette, Live Blackjack|
3. Games OfferGame selection: Collaboration with Many Software Providers
Stargames Casino lives up to its name by providing a collection of cutting edge new generation slots and other casino games from a variety of different software suppliers. By using the different design ideas and styles, the casino is able to successfully present a gaming platform that is unique and able to cater to the preferences of just about every single type of casino gamer.
The list of gaming software providers is a clear mix of mostly newer brands in casino software, causing many online casino experts to write some very interesting Stargames Casino reviews, with some not in favour of excluding industry stalwarts like Microgaming and Playtech. We believe that employing some ‘younger brands’ has helped inject new life into an industry where innovation is key.
The main software providers used by Stargames Casino include:
At this stage, Stargames Casino carries over 150 of the most original and most innovative slots games in the industry with titles such as Book of Ra, Lucky Lady’ Charm (Deluxe Slot), Sizzling Hot online slot and a host of other popular titles. The casino also boasts a solid collection of table games including several varieties of roulette, blackjack and baccarat which are the cornerstones of any worthy casino.
Interestingly enough, during our Stargames Casino test; we found that Stargames Casino also offers versions of roulette, blackjack and baccarat in two separate live casinos, one powered by Evolution Gaming and the other by Extreme Live Gaming. Both live casino platforms offer the very best in live casino gaming, with gorgeous professional live dealers and real time streaming in true HD. Fans of video poker will also be pleased to hear that the casino carries a range of the most popular video slots including American Poker II, Deuces Wild, Jacks or Better and Joker Wild.
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4. Devices & AppsDevices and Apps: Playing Stargames Casino games on the move
With advanced mobile technology becoming cheaper and cheaper to produce, more players are discovering just how fun it can be by playing mobile games remotely. Having said that, online casinos that don’t offer a mobile casino platform are not recognised as top notch operators as the lack of appealing to a wide mobile market is a vital downfall.
Nevertheless, Stargames Casino is on the opposite end and offers over 50 of its best casino games on its mobile platform, courtesy of the Novomatic and Greentube software providers. Mobile games are optimized to run on a wide range of Android and iOS devices, including the latest and a few older versions of tablet devices and smartphones. Aside from top slots, video poker, roulette and blackjack games, the mobile app is also able to offer innovative and interesting games like mobile backgammon, solitaire and Greentube powered mobile poker. The full range mobile app also allows players to deposit and withdraw and enjoy interesting and exclusive mobile promotions. Based on the above facts, Stargames Casino scores on the top end in the mobile section on our Stargames Casino rating.
5. Customer ServiceCustomer service: No Live chat available
Our in-depth Stargames Casino review included a good look at the brands customer services options. Unfortunately our Stargames Casino test saw the brand fall slightly shy of the mark. The main factor that let them down was the lack of live chat support.
The two main methods of communication offered by the casino include email via [email protected] and a series of call centre numbers for UK, German, Swiss and Austrian players. The international call centre number is 00356 2779 0691. Another slight let down is lack of toll free numbers and different call rates apply to each. The email option is obviously not as direct as the call option but is the more affordable option, provided your issue or question is not a very urgent one. Turnaround time for email response is quite quick and usually returns within an hour.
The upside is that the Stargames Casino support staff is all quite friendly, highly motivated and very knowledgeable; they were able to solve our Stargames Casino test questions with ease.
6. Deposit & PayoutDeposit & payout margins: A look at banking options at Stargames Casino
Stargames Casino is not as prolific as some of our other recommended online casinos, but they do offer all the essential ones. As always there are far more methods for making deposits into the casino than there are for taking money out again. It is also interesting to note that Stargames Casino only offers transactions in GBP and EUR.
Our Stargames Casino test showed that banking was quite good, with near-instant processing for deposits and 24-48 hours processing for money leaving the casino. We’ve compiled a brief rundown of the most popular deposit methods, followed by popular withdrawal methods available. The casino also conducts withdrawals twice a month.
It is important to note that Stargames Casino may request verification documents before a withdrawal is paid out. Typical KYC (Know Your Customer) or verification documents include a copy of your ID, driver’s licence or passport. Other documents required are utility bills (such as gas and electricity) dated back no longer than three months. In this instance, Stargames Casino may delay your first withdrawal by ensuring that all the checks are in place prior to issuing or processing any winnings.
The casino does not charge any fees for currency exchange, though you may receive a charge from your local bank.
As with most online casinos, you need to make a deposit with a banking method before you can withdraw with that method — this is true in the case of Stargames. The operator aims to process withdrawals within 1-5 business days, though in some circumstances where security or regulatory procedures must be followed, processing can take between 5-10 business days. Typical security procedures involve the request for players submitting KYC documents such as a copy of their ID or utility bills. This usually delays first time withdrawals and dependent on the speed of player verification may add an extra 2-4 days to the withdrawal process.
Though the casino receives points on our Starganes rating for zero transaction fees, the processing times appear to be slightly longer as opposed to other online casinos, though does not deviate much from the standard turnaround times. To find online casinos that offer faster processing times, check out our online casino comparison.
|Payment Method||Name||Deposit||Pay-out||Waiting Time|
|PayPal||min. £10||£10 – £100000||1 - 5 days|
|Paysafecard||£10 – £10000||Not Available|
|Neteller||£10 – £10000||£20 – £100000||24 - 48 hours|
|Skrill||min. £10||£10 – £2500||1 - 5 days|
|Banküberweisung||min. £10||£10 – £100000||3 – 7 days|
|Giropay||£10 – £10000||£20 – £100000||24-48 hours|
|Clickandbuy||£10 – £10000||£20 – £100000||24-48 hours|
|Visa Card||£10 – £10000||£20 – £100000||1-3 days|
|Mastercard||£10 – £10000||Not Available|
|Bank Wire Transfer||£10 – £10000||£30 – £100000||1-7 days|
|Ukash||£5- £10000||Not Available|
|iDeal||£10 – £10000||£20 – £100000||24-48 hours|
7. Security & LicensingSecurity & Licensing: Rating gaming environment safety
The Stargames Casino site is owned and operated by Europe Entertainment Limited and was launched in 2007. The casino is licensed and regulated through one of the strictest remote gaming regulators which is the Malta Gaming Authority (MGA).
Furthermore, Stargames Casino carries certification from Digicert, a leading independent site auditor ensuring that the casino conduct is of top measure. Carrying the Digicert certification means that Stargames Casino offers onsite security including SSL (Secure Socket Layer) digital encryption technology safeguarding players private details including email address, banking information and password and login details.
Delving further into our Stargames Casino rating, we found that Stargames Casino also carries GamCare certification; this is a sign that the casino practices fair and responsible gaming throughout its operations and communications. There are a number of tools in place for members to self-regulate their gambling habits. Options such as self exclusion are offered to players who admit to having gambling issues who are then permanently excluded from the casino. Another method for self control is setting deposit limits based on a daily, weekly or monthly schedule to ensure players to not betray their casino budgets. To add to its security, the Stargames Casino team is well trained to spot a sign of gambling addiction and will assist in this regard.
8. Limits & PayoutLimits & Payout Margins: Good Return to Player Percentage
Stargames Casino offers an average payout of 96.44% which is calculated between the average payout of each type of casino game that the brand operates. Stargames Casino games including slots, table games, card games, video poker, and poker games are included in this formula. The payout margins are not independently certified and the above is a rough calculation based on readily available statistics.
Table betting limits at Stargames Casino averages around 1p and up to £2 minimum bets for roulette games and maximum bets around £1000 to £10,000. Blackjack games start out on the low end at 10p and offer a high bet limit of around £10,000 to £20,000. With a relatively good return to player percentage across the board and stellar betting limits, the casino ranks high on our Stargames casino test.
9. VIP-ProgramVIP program: Above Standard Loyalty Program
The Stargames Casino VIP program offers a range of additional rewards which are over and above the standard loyalty comp system rewards program. The VIP program features different levels starting with bronze and steadily rising to the highest level by attaining the Diamond VIP status. Other levels of progression include transitioning from Bronze to Silver, from Silver to Gold, from Gold to Platinum and finally as mentioned above from Platinum to Diamond.
There are a number of different rewards, prizes and incentives available through the Stargames Casino VIP program including higher value comp points, special bonus offers and exclusive promos and invitations to special events. Furthermore a personal VIP host will aim to make contact with new or potential VIP players to ensure that the VIP life-cycle and behaviour is retained. There are additional unpublished benefits that the customer service team may offer once players start to get to the top tiers of the VIP program.
10. Additional OffersOur Conclusion: A Quality Online Casino
Stargames Casino offers a lot more than just an innovative and dynamic online casino. The brand is one of the most underrated when it comes to sports betting and visitors to the Stargames Casino site are almost always surprised that there is also a great sportsbook option just a click or two away.
The Stargames Sportsbook contains a vast array of sports betting opportunities at any one time, with new events added at a near constant rate. In terms of facilities, Stargames sportsbook can easily go toe to toe with any of the big boys including Bwin, Betsafe and William Hill.
The sports betting side of the casino is similarly designed with matching colour continuity. Layout is as easy as the casino to navigate and it only takes a minute or two before even novices are up and running and making exciting bets on everything from football to MMA. Stargames also offers a separate poker option with plenty of great poker action to choose from — including great tournaments and awesome poker-related promotions.
Our SummaryOur Conclusion: A Quality Online Casino
Stargames Casino is one of the most underrated online casinos on the web and most people are pleasantly surprised at the design, level of innovation and quality of games on offer. We gave consistently high marks in a number of important areas during our Stargames Casino test and for good reason. Stargames Casino banking facilities may not be as comprehensive as other casinos but all the important methods are made available to players in various territories. The casino website is also 100% safe and secure as we’ve noted above that the brand is licensed and regulated by one of the toughest authorities in the business. On a whole, Stargames Casino has quite a solid performance in our opinions.
Further to this, the operator also offers a great sports betting section, an independent live poker site and not one, but two live casino options to choose from, both with attractive live dealers who really know their game. In addition to this, the casino employs an array of trusted casino software providers, some new to the market, though we believe that this is a strategic move on the casino’s part. It gives the casino a fresher and more dynamic feel and the games are new to the market which may be a big attraction for players who are bored with all the regular casino action.
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